More August 2015 RV Manufacturer Recalls

Your recreational vehicle may be involved in a safety recall and may create a safety risk for you or your passengers. Safety defects must be repaired by a certified dealer at no cost to you. However, if left unrepaired, a potential safety defect in your vehicle could lead to injury or even death.

What is a recall?
When a manufacturer or the National Highway Traffic Safety Administration (NHTSA) determines that a recreational vehicle or item of RV equipment creates an unreasonable risk to safety or fails to meet minimum safety standards, the manufacturer is required to fix that vehicle or equipment at no cost to the consumer.

The National Highway Traffic Safety Administration has recently announced four recall notices involving three recreational vehicle/chassis manufacturers—Forest River, Allied Recreation Group, and Newmar.

Forest River, Inc.

forest-River-logoForest River, Inc.(Forest River) is recalling certain model year 2015 Palomino PaloMini vehicles manufactured November 14, 2014, to July 23, 2015. The cambers in the axle tubes may have been installed upside down. This can cause the tube to appear bent downward towards the ground, when the bend should be pointing upwards to the unit floor.

A mispositioned camber may come in contact with a tire, a spindle or other components leading to fracture or failure, and increasing the risk of a crash.

Forest River will notify owners, and dealers will inspect and reposition any mispositioned cambers, free of charge. The recall is expected to begin September 25, 2015. Owners may contact Forest River customer service at 1-269-432-3246. Forest River’s number for this recall is 400-07282015-0065.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Allied Recreation Group, Inc.

argLogo_bigAllied Recreation Group, Inc. (ARG) is recalling certain model year 2016 Fleetwood Flair, Storm, Terra SE, Jamboree Sport, Tioga Montara, Tioga Ranger, Holiday Rambler Admiral, and Monaco Trek vehicles. The affected vehicles may have been improperly manufactured with a vertical propane gas tank regulator, instead of the horizontal gas tank regulator required. Use of the incorrect regulator can allow moisture to build up in the regulator, possibly resulting in improper operation.

If the regulator fails to operate properly, it can cause a propane gas leak, increasing the risk of a fire.

ARG will notify owners, and dealers will inspect the motorhomes and replace the regulator, as necessary, free of charge. The recall is expected to begin August 19, 2015. Owners may contact ARG customer service at 1-800-509-3417. ARG’s number for this recall is 150708ARG.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Newmar Corporation

Newmar Corp image001Newmar Corporation (Newmar) is recalling certain model year 2009-2016 Canyon Star toy haulers manufactured from November 28, 2007, through July 9, 2015, and model year 2007-2009 All Star toy haulers manufactured from January 30, 2006, through October 21, 2009. There is unprotected flammable plastic wrap surrounding the exterior fuel dispensing system which could burn if exposed to an ignition source.

If the exterior fuel dispensing compartment were to catch fire, the surrounding plastic wrap material could burn increasing the risk of a vehicle fire.

Newmar will notify owners, and dealers will install a protective metal sheet on the top of the exterior fuel compartment. The repair will be performed free of charge. The recall is expected to begin on, or before, September 26, 2015. Owners may contact Newmar customer service at 1-574-773-7791.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Newmar Corporation

Newmar Corp image001Newmar Corporation (Newmar) is recalling certain model year 2015-2016 Essex and King Aire vehicles manufactured March 7, 2014, to June 15, 2015, and 2016 Mountain Aire vehicles manufactured March 9, 2015, to June 5, 2015. The control module for the air suspension may experience a loss of power resulting in the air suspension not being able to achieve ride height.

If the ride height of the suspension is less than specified ride height the vehicle may be difficult to control, increasing the risk of a crash.

The remedy for this recall is still under development. The manufacturer has not yet provided a notification schedule. Owners may contact Newmar customer service at 1-800-731-8300.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

What should you do if your vehicle is included in this recall?
If your vehicle is included in this recall, it is very important that you get it fixed as soon as possible given the potential danger to you and your passengers if it is not addressed. You should receive a separate letter in the mail from the vehicle manufacturer, notifying you of the recall and explaining when the remedy will be available, whom to contact to repair your vehicle or equipment, and to remind you that the repair will be done at no charge to you. If you believe your vehicle is included in the recall, but you do not receive a letter in the mail from the vehicle manufacturer, it is recommended that you contact your vehicle manufacturer or dealership.

Please Note: This is the 66th in a series of articles relating to RV Manufacturers Recalls

Worth Pondering…

It is easier to do a job right than to explain why you didn’t.

—Martin Van Buren

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Turning Customers Into Advocates

In an earlier article, Vogel Talks RVing discussed how companies can built customer loyalty. In today’s post we expand on turning customers into advocates providing three examples from our personal experience.

As a customer I want stability—a stable relationship I can count on—and consistency. For these reasons I travel over 650 miles to Midtown RV in Penticton for RV sales and service where 62 percent of their sales are to repeat customers. © Rex Vogel, all rights reserved
As a customer I want stability—a stable relationship I can count on—and consistency. For these reasons I travel over 650 miles to Midtown RV in Penticton for RV sales and service where 62 percent of their sales are to repeat customers. © Rex Vogel, all rights reserved

I frequent businesses where I’ve had great experiences and end my relationship with companies that do not resolve my concerns in a timely manner.

To earn and maintain my loyalty as a customer, I expect a business to provide:

  • A quality product that meets my needs or solves my problem
  • Competitive prices
  • Superior customer service
  • These expectations are the basics.

Over the past 15 years, three businesses have earned my trust and commitment:

  • Midtown RV, Penticton, British Columbia (Newmar/Airstream dealer)
  • Competition Chevrolet, Stony Plain, Alberta
  • ABC Muffler & Hitch Shop, Edmonton, Alberta (Demco Towing Products)

These successful businesses empower their staff to make their No. 1 job taking care of the customers.

As a customer I want stability—a stable relationship I can count on—and consistency. For these reasons I travel over 650 miles to Midtown RV in Penticton for RV sales and service where 62 percent of their sales are to repeat customers. © Rex Vogel, all rights reserved
As a customer I want stability—a stable relationship I can count on—and consistency. For these reasons I travel over 650 miles to Midtown RV in Penticton for RV sales and service where 62 percent of their sales are to repeat customers. © Rex Vogel, all rights reserved

As a customer I want stability—a stable relationship I can count on—and consistency. For these reasons I travel over 650 miles to Midtown RV in Penticton for RV sales and service where 62 percent of their sales are to repeat customers.

On the flip side, other businesses have failed to provide a consistent quality customer experience and I have taken my business elsewhere. These businesses lost my loyalty. If a business does not provide a quality customer experience, I’m out the door taking my business to the competition.

There are four criteria that businesses should focus on to earn loyalty from a customer. These criteria can be broken into four areas of focus. Businesses that maintain my loyalty likely have these four areas already in place. And as a bonus, have new customers come through their doors from referrals.

Trust—Trust is the first area of focus for building loyal customers. Why would I ever come back to your business if I don’t trust you? This trust is built on actions. If you promise a customer that service on their unit will be completed by Wednesday, yet it takes until Friday to get it done, that customer’s trust is tarnished.

Right to left, George and Kalvin Stayberg, Midtown RV President and Vice-President. © Rex Vogel, all rights reserved
Right to left, George and Kalvin Stayberg, Midtown RV President and Vice-President. © Rex Vogel, all rights reserved

Another way to build trust is consistently providing quality service. This may sound like a no-brainer. Why would a dealer not provide quality service? Believe me, it happens too often, way too often. Believe me. Been there, experienced that.

To built this loyalty a business needs to know the customer, who they are, and build a good relationship with them. And do it with a smile.

Commitment—How far out of the way will a business go to please me, the customer? Hopefully, their commitment doesn’t depend on the invoice amount. Every customer must be treated with their lifetime value in mind.

Communication—Timely communication builds customer loyalty and makes for a pleasant customer experience. Quickly responding to customer questions and answering the phone on the first couple of rings is a good business practice. What are your phone hold times like? How difficult is it to talk to a live body?

Conflict Resolution—It is likely that every business will at some point need to resolve an issue or concern with a customer. A business that calmly solves an issue in a fair and reasonable manner is well on the path to retaining the customer’s loyalty.

Our Newmar Dutch Star parked at Durango RV Resort, Red Bluff, California © Rex Vogel, all rights reserved
Our Newmar Dutch Star parked at Durango RV Resort, Red Bluff, California © Rex Vogel, all rights reserved

Adhering to these four areas will help a business grow their customer base. The principles of trust, commitment , communication, and conflict resolution may seem routine, but businesses that continually observe the basics of creating loyal customers will do just that: create a loyal customer.

Worth Pondering…

Here is a simple but powerful rule: always give people more than they expect to get.

—Nelson Boswell

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More July 2015 RV Manufacturer Recalls

Your recreational vehicle may be involved in a safety recall and may create a safety risk for you or your passengers. Safety defects must be repaired by a certified dealer at no cost to you. However, if left unrepaired, a potential safety defect in your vehicle could lead to injury or even death.

What is a recall?
When a manufacturer or the National Highway Traffic Safety Administration (NHTSA) determines that a recreational vehicle or item of RV equipment creates an unreasonable risk to safety or fails to meet minimum safety standards, the manufacturer is required to fix that vehicle or equipment at no cost to the consumer.

The National Highway Traffic Safety Administration has recently announced 5 recall notices involving 3 recreational vehicle/chassis manufacturers— EverGreen Recreational Vehicles, Winnebago, and Newmar.

EverGreen Recreational Vehicles, LLC

evergreen3EverGreen Recreational Vehicles, LLC (EverGreen) is recalling certain model year 2015 i-Go, Ever-Lite, Sun Valley and Ascend travel trailers manufactured March 12, 2015, to May 29, 2015. In the affected trailers, the studs that are used to attach the wheels to the axle hubs may break.

If the wheel studs break, the wheel could detach from the vehicle, increasing the risk of a crash.

EverGreen will notify owners, and dealers will replace any affected wheel hub, free of charge. The manufacturer has not yet provided a notification schedule. Owners may contact EverGreen customer service at 1-574-825-4298.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

EverGreen Recreational Vehicles, LLC

evergreen3EverGreen Recreational Vehicles, LLC (EverGreen) is recalling certain model year 2014-2016 Lifestyle, Bay Hill, Alpha Gold and Tesla fifth wheel recreational trailers manufactured March 11, 2014, to January 23, 2015. In the affected vehicles, a rivet for the quad entry steps may shear and fail, causing the steps to give when being used.

If the rivet shears under occupant load, the steps may give and the occupant may fall, increasing the risk of personal injury.

Evergreen will notify owners, and dealers will remove the rivets and the step sections will be bolted together, free of charge. The manufacturer has not yet provided a notification schedule. Owners may contact EverGreen customer service at 1-574-825-4298.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Winnebago Industries

winnebago-quality-circle-award-255x144Winnebago Industries, Inc. (Winnebago) is recalling certain model year 2014-2015 Metro Link transit buses manufactured December 20, 2013, to April 9, 2015. The affected buses may have been built without shims and flat washers on the seat pedestal, allowing the seat to detach from the floor in the event of a crash.

If the seat detaches from the floor during a vehicle crash, the seat occupant would be at an increased risk of personal injury.

Winnebago will work with Metro Worldwide, the transit bus distributor, to notify owners and remedy the vehicles, free of charge. The recall is expected to begin in July 2015. Owners may contact Metro Worldwide customer service at 1-641-903-7377. Winnebago’s number for this recall is 132.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Newmar Corporation

Newmar Corp image001Newmar Corporation (Newmar) is recalling certain model year 2015 Essex and King Aire vehicles manufactured March 26, 2014, to December 4, 2014. The affected vehicles have tag axle suspension hangers that may move, allowing the tag axle assembly to shift off center.

If the tag axle moves off center, vehicle handling may suddenly be affected, increasing the risk of a crash.

Newmar has notified owners, and dealers will weld the tag axle suspension hangers to the chassis frame, free of charge. The recall began on June 22, 2015. Owners may contact Newmar customer service at 1-800-731-8300.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Newmar Corporation

Newmar Corporation (Newmar) is recalling certain model year 2015-2016 King Aire and Essex vehicles manufactured from March 13, 2014, and May 13, 2015, and model year 2016 Mountain Aire vehicles manufactured from March 17, 2015, through April 17, 2015. The affected vehicles, built on a Spartan Chassis, have fasteners that attach the stay rod (v-rod) to the rear drive axle that may not have been installed with thread locker or tightened in the correct sequence.

If the fasteners loosen, the stay rod may disconnect from the rear axle, allowing the rear axle to move freely, increasing the risk of a vehicle crash.

Spartan will notify owners on behalf of Newmar, and dealers will replace the fasteners using thread lock, tightening them in the proper sequence and with the required torque values, free of charge. The recall is expected to begin August 23, 2015. Owners may contact Newmar customer service at 1-800-731-8300 or Spartan customer service at 1-800-582-3454.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Please Note: This is the 62nd in a series of articles relating to RV Manufacturers Recalls

Worth Pondering…

The one quality that all successful people have is the ability to take on responsibility

—Michael Korda

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Building Customer Loyalty

People gravitate toward companies because of their products and leave them because of their service.

As a customer I want stability—a stable relationship I can count on—and consistency. For these reasons I travel over 650 miles to Midtown RV in Penticton for RV sales and service where 62 percent of their sales are to repeat customers. © Rex Vogel, all rights reserved
As a customer I want stability—a stable relationship I can count on—and consistency. For these reasons I travel over 650 miles to Midtown RV in Penticton for RV sales and service where 62 percent of their sales are to repeat customers. © Rex Vogel, all rights reserved

Why is it then that so many companies under invest in this area? Research by Net Promoter Score inventor Fred Reichheld found that a mere five-percent increase in customer retention can boost company profitability by as much as 95 percent.

Most small businesses are keenly aware of the importance of customer retention—often because one lost customer can often make a huge financial impact on the company—and because of their size, they’re able to provide their customers personalized attention.

But what happens when a company begins to grow? How do they scale their customer service to help more people without losing the personal touch?

The Ritz Carlton opened in Boston in 1940, and revolutionized hospitality in America by creating a luxury hotel setting. Forty years later, they began to expand, keeping customer experience at the heart of their business by fulfilling not only the expressed but also the unexpressed wishes and needs of their customers. Now, not all of us mortals can deliver wow-factor service like the Ritz. (For $2,000 the hotel will give you a one-day course on how to deliver memorable customer service).

Newmar Factory Tour at the plant in Napannee, Indiana © Rex Vogel, all rights reserved
Newmar Factory Tour at the plant in Napannee, Indiana © Rex Vogel, all rights reserved

In today’s world of instant gratification, customers expect problems to be solved quickly and correctly the first time. For customers to remain loyal, they want a personalized experience that makes them feel as though they are a true priority—not just another sale.

If companies don’t provide personalized customer service, they’re setting themselves up for failure. Today’s consumers are more informed, less patient, and more mobile than ever.

Mattersight recently commissioned a study of more than 1,000 consumers and found that that one bad customer experience could stop 70 percent of them from purchasing from that brand again.

Companies that focus on creating hassle-free experiences are on the strongest path to loyalty and retention. As a starting point, this means having a better understanding of buyers, their lifestyles, and how they want to be served.

Rather than focusing on attracting new customers, companies should focus on the value of their existing customers by behaving as if losing a single customer will put them out of business.

Newmar and Nappanee, Indiana, are in the heart of Amish Country © Rex Vogel, all rights reserved
Newmar and Nappanee, Indiana, are in the heart of Amish Country © Rex Vogel, all rights reserved

It is easier to get existing customers to buy more and to help find new customers through their advocacy than it is for a business to try to garner new customers.

Happy customers are all alike: They become advocates—to one degree or another.

Because it’s a lifecycle, nothing ends here; instead, advocates help recruit the next wave of new customers through word of mouth, or on social media—and better yet, they buy more.

Customer advocates are the lifeblood of organizations: They bring new business, provide honest feedback, and speak on behalf of you to anyone that will listen.

Here are my top three tips for turning new customers into advocates:

Be responsive—always be responsive to customers. If you can’t respond immediately, let them know when you will get back to them.

Be accountable—if the product experienced an issue or if the business dropped the ball on a follow up item, take accountability for it.

Midtown RV and Penticton are in the heart of the South Okanagan Wine Country in southern British Columbia. © Rex Vogel, all rights reserved
Midtown RV and Penticton are in the heart of the South Okanagan Wine Country in southern British Columbia. © Rex Vogel, all rights reserved

Show value early—it’s not enough to just communicate to customers; businesses need to ensure customers are receiving value. If the customer isn’t getting value, determine what steps need to be taken to improve.

What sets a business apart is how they treat their customers. Attractive prices and range of quality products and services attract new customers, but it is only superior customer experience that will retain customers.

With so many companies providing competitive pricing for similar quality products, what sets a business apart is their ability to provide consistent and quality customer service and personalized transactions. This involves understanding the customer’s needs and then finding a way to deliver on those promises every time.

Worth Pondering…

We are what we repeatedly do. Excellence, then, is not an act, but a habit.

—Aristotle

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KA-PING! What Was That Sound?

KA-PING! What was that sound?

Our Newmar Dutch Star parked at Durango RV Resort, Red Bluff, California  © Rex Vogel, all rights reserved
Our Newmar Dutch Star parked at Durango RV Resort, Red Bluff, California © Rex Vogel, all rights reserved

A stone had been thrown from a medium sized car as it accelerated and merged onto the interstate in front of our motor coach on I-5 in central California. Not an extra loud ping as the rock hit our one-piece windshield and not our first rock chip. And NOT a big deal.

We’ve had small windshield chips before and knew the basics of that.

No crater and no cracks spreading out in all directions.

No need to panic, turn to social media, or contact our insurance company.

If I had turned to social media I’m sure the feedback would run the gamut ranging from Holy Cannolli! to use clear nail polish or bubble gum it.

Later in the day we pulled into big-rig friendly, Durango RV Resort, a 5-star park located on the Sacramento River in Red Bluff.

Most sites are pull-through 70-90 feet in length and 30-35 feet wide. In addition there are 11 riverfront sites and 21 water-feature spaces (fountains); these sites have utilities on both sides of the concrete pads enabling fifth wheels and travel trailer to back onto the sites and motorhomes to drive forward maximizing the view and water features. In addition, there are a number of buddy sites.

Durango RV Resort, Red Bluff, California  © Rex Vogel, all rights reserved
Durango RV Resort, Red Bluff, California © Rex Vogel, all rights reserved

The park is well laid out and designed. Utilities including 20/30/50-amp electric service, water, sewer, and cable TV (63 channels) and centrally located. Interior roads are paved, pads are concrete. A beautiful RV resort with friendly and courteous staff. We would return in a heartbeat. But I digress.

We woke up in the morning of April 1—and it was no April Fool’s joke—to a crack in the middle of the windshield two to three feet across. We didn’t think too much about it when the rock hit the windshield the previous day as a car accelerated to merge onto the interstate. The brutally rough California freeways may have may it worse. In the whole scheme of things it’s not the worst thing that could happen.

Windshields really are amazing things. They must meet US DOT standards to withstand an incident like this, and hold up in one piece until you can get them replaced. Windshields are required to be made of safety glass comprised of two pieces of glass with a laminated plastic layer in between that keeps everything held together.

Henry Ford actually started using this style of glass for windshield as early as 1919 when ordinary glass windshields were causing needless deaths from glass fragments.

Insurance policies can vary widely. You may have windshield coverage on your RV insurance policy. For some, it’s an add-on rider, for others it’s included at zero deductible with comprehensive coverage as mandated by state law. Check with your agent or company to know and understand your coverage.

Durango RV Resort, Red Bluff, California  © Rex Vogel, all rights reserved
Durango RV Resort, Red Bluff, California © Rex Vogel, all rights reserved

If you’re a Florida resident and have a Florida policy with comprehensive coverage, here’s a bonus for you: State law mandates that there is no deductible applied to windshield repairs or replacements. The replacement won’t cost you anything but time!

Glass replacement can range in cost depending upon the shape, size, and availability of the windshield. Total cost of replacement might be less than your deductible, if it applies, and not worth filing. For others, it may be well worth filing a claim.

There was no need to alter our travel plans as we were staying several days at the delightful Durango RV Resort.

We started coordinating the windshield replacement by contacting our insurance company and Midtown RV, our Newmar dealer in Penticton, British Columbia, where we had previously booked a service appointment.

We opted to file through our insurance company, as we knew the windshield replacement cost would exceed our $2,500 deductible.

Midtown RV, Newmar and Airstream dealer in Penticton, British Columbia  © Rex Vogel, all rights reserved
Midtown RV, Newmar and Airstream dealer in Penticton, British Columbia © Rex Vogel, all rights reserved

We had Midtown RV order the windshield replacement and set us up with an appointment at nearby Sunshine Glass and Mirror to coincide with our service appointment.

Sunshine Glass has many years experience replacing motorhome windshields and understands that RV glass is not the same as passenger vehicle auto glass and is treated differently. We have used them on several previous occasions and found their service to be prompt and efficient. Following the replacement we are advised not to extend the hydraulic jacks or drive the motorhome until the following day. It’s okay to extend the slides.

The following day we’re on the road again.

Worth Pondering…

The only aspect of our travels that is interesting to others is disaster.

—Martha Gellman

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Newmar Partners with Tents for Troops

Nappanee, Indiana-based Newmar Corporation announced a new partnership that will allow them to show their appreciation for the brave men and women enlisted in the nation’s armed forces, a press release from the organization stated.

tentsfortroopsFor every coach retailed in 2015, Newmar will make a contribution to Tents for Troops (T4T), an organization that works with campgrounds and RV parks throughout the United States and Canada to provide free accommodations to active military members.

Tents for Troops was founded about five years ago. They are a network of RV parks located across 47 states, each committed to providing free RV and tent camping sites for active military members and their families.

Although they go by the name Tents for Troops, the majority of those who use the program are young military families traveling by RV. In fact, around 80 percent of these families have one or two children, according to a news release.

At this time T4T has just under 300 Parks in their network, and will soon be adding 14 parks in Canada.

“Tents for Troops invites RV Manufactures, RV Dealers and Industry Suppliers of all sizes to join the program, any contribution large or small will truly make a difference,” said Charlie Curry, founder of Tents for Troops.

“RV dealers can donate for new units sold or both new and used and would have the opportunity to ask retail customers if they wanted to donate $1 when they purchase an RV as well. Both OEM’s and RV dealers can encourage each other to participate, and OEM’s and dealers can encourage suppliers to do the same.”

Newmar-factory-toursThe program is 100 percent voluntary and 100 percent free.

Troops never pay to stay at parks, and the designated parks never pay any fees or dues to be involved with Tents for Troops. It is a feel- good, pay-it-forward type of program, the release stated. T4T asks parks to offer two free tent or RV sites for a two-night stay.

“We’re honored to partner with Tents for Troops in their effort to help our military personnel enjoy the RV lifestyle,” said Matt Miller, President of Newmar.

“We appreciate all that the Armed Forces do for this country, without them we would not enjoy the freedom that we all take for granted. Many thanks to Charlie Curry for his efforts, so that the military personnel can enjoy the same lifestyle that we all enjoy.”

Details

Tents for Troops

TentsForTroopsIconAs a very small way of saying “Thank You” for all of the hard work and sacrifices men and women in the military make, campgrounds and RV parks around the nation offer free camping for active military.

Phone: (360) 274-7915

Website: www.tentsfortroops.org

Newmar Corp

NEWMAR: When You Know The Difference

Newmar Corp image001Established in 1968 Newmar is an innovator and leader in the RV manufacturing industry and recognized for its excellence in quality.

Newmar Corp is privately owned and has a dealer network that spans across the United States and Canada.

Newmar Corp is located at 355 N. Delaware Street, Nappanee, Indiana.

Newmar Corp currently manufactures Class A gas motorhomes (Bay Star Sport, Bay Star, and Canyon Star), Class A diesel motorhomes (Ventana LE, Ventana, and Dutch Star), and luxury Class A diesel motorhomes (Mountain Aire, London Aire, Essex, and King Aire).

Address: 355 N. Delaware Street, PO Box 30, Nappanee, Indiana 46550-0030

Phone: (800) 860-0086

Website: www.newmarcorp.com

Worth Pondering…

Do every act of your life as if it were your last.

—Marcus Aurelius

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April 2015 RV Manufacturer Recalls

The National Highway Traffic Safety Administration has recently announced 5 recall notices involving 2 recreational vehicle/chassis manufacturers—Forest River and Newmar.

Forest River, Inc.

forest-RiverForest River, Inc. (Forest River) is recalling certain model year 2014 Palomino SolAire trailers manufactured July 1, 2014, to August 31, 2014. The affected vehicles may have been manufactured without an exterior furnace vent causing exhaust fumes to be vented into the trailer. Additionally, the lack of a furnace vent may result in a heat buildup around the furnace.

Exhaust fumes inside the trailer may result in carbon-monoxide poisoning, increasing the risk of occupant injury. A heat buildup, increases the risk of a fire.

Forest River will notify owners, and dealers will install an exterior furnace vent in any affected trailer that does not have one, free of charge. The recall is expected to begin in April 2015. Owners may contact Forest River customer service at 1-574-389-4600. Forest River’s number for this recall is 400-03032015-0016.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Forest River, Inc.

forest-RiverForest River, Inc. (Forest River) is recalling certain model year 2013-2014 Sabre travel trailers and fifth wheels manufactured August 1, 2013, to June 30, 2014. The wires that control the brakes may have been improperly routed resulting in the wires chaffing, breaking or shorting.

Damage to the wires that control the brakes may unexpectedly lengthen the distance needed to stop the vehicle, increasing the risk of a crash. Additionally, a short in the wires may increase the risk of a fire.

Forest River will notify owners, and dealers will inspect the trailers and reroute the brake wires, as necessary, free of charge. The recall began on April 6, 2015. Owners may contact Forest River customer service at 1-574-389-4600. Forest River’s number for this recall is 430-03112015-0017.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Forest River, Inc.

forest-RiverForest River, Inc. (Forest River) is recalling certain model year 2015 Coachmen Prism recreational vehicles manufactured from July 1, 2014, through October 14, 2014 and built on Mercedes-Benz Sprinter chassis. In the affected vehicles, the abutting wedge, a component attached to the door jamb to make opening the door easier after a severe frontal impact, may have been installed incorrectly.

If a vehicle that has an incorrectly installed abutting wedge is involved in a severe frontal crash, greater force may be necessary to open the doors, increasing the risk of injury.

Sprinter will notify owners, and Sprinter dealers will check the installation of the abutting wedge, correcting it as necessary, free of charge. The recall began in March 2015. Owners may contact Forest River customer service at 1-574-642-0437. Forest River’s number for this recall is 15V-082.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Forest River, Inc.

forest-RiverForest River, Inc. (Forest River) is recalling certain model year 2015 Georgetown GT335, FR3 FR30, Pursuit 31BD, and 29SB, and 2016 Cardinal CAF3825FL and Tracer TRT270AIR and TRT3200BHT fifth wheel and travel trailers. In the affected vehicles, the screws that attach the expanding room to the sliding mechanism cable may fail allowing the room to extend unintentionally while the vehicle is in motion.

If the room extends while vehicle is in motion, there is an increased risk of a crash.

Forest River will notify owners, and dealers will replace the slide room mechanism cable attaching screws, free of charge. The recall is expected to begin in April 2015. Owners may contact Forest River customer service at 1-574-642-0437. Forest River’s number for this recall is 51-0331201501.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Newmar Corporation

Newmar Corp image001Newmar Corporation (Newmar) is recalling certain model year 2014-2015 King Aire, Essex, London Aire, and Mountain Aire motor homes manufactured November 26, 2013, to November 11, 2014. The wiper blades may separate from the wiper arm connectors, especially when the wipers are used at the high speed setting.

If the wiper blades separate from the wiper arms, the driver may have reduced visibility, increasing the risk of a crash.

The remedy for this recall is still under development. The manufacturer has not yet provided a notification schedule. Owners may contact Newmar customer service at 1-800-731-8300.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Please Note: This is the 53rd in a series of articles relating to RV Manufacturers Recalls

Worth Pondering…

It is easier to do a job right than to explain why you didn’t.

—Martin Van Buren

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February 2015 RV Manufacturer Recalls

The National Highway Traffic Safety Administration has recently announced four recall notices involving three recreational vehicle/chassis manufacturers— Highland Ridge RV, Heartland RV, and Newmar Corp.

Highland Ridge RV

Open Range RV LogoHighland Ridge RV (Highland) is recalling certain model year 3x recreational trailers manufactured August 5, 2014, to November 17, 2014 equipped with recalling Latitude Awnings styles GX and G manufactured April 10, 2014, to November 4, 2014 manufactured by Carefree of Colorado. The affected awnings may have screws that attach the lateral arm brackets to the mounting brackets that were not manufactured to specification.

The screws could fail, causing the supporting bracket and the awning to fall and potentially injure a person beneath it.

Highland will notify owners, and dealers will replace the defective screws, free of charge. The manufacturer has not yet provided a notification schedule. Owners may contact Highland customer service at 1-260-768-7771, or Carefree customer service at 1-800-621-2617.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Heartland Recreational Vehicles

HeartlandHeartland Recreational Vehicles, LLC (Heartland) is recalling certain model year 2015 Heartland Big Country 3800FL vehicles manufactured October 22, 2014, to December 16, 2014 and 2015 Heartland Big Country 3900FLP vehicles manufactured September 23, 2014, to January 12, 2015, 2015 Heartland Big Horn 3750FL vehicles manufactured September 3, 2014, to January 14, 2015, and Landmark 365 Charleston vehicles manufactured on December 24, 2014. In the affected recreational vehicles, the axles may be placed too far forward on the frame resulting in improper weight distribution across the axles.

Improper weight distribution across the axles may result in poor handling, increasing the risk of a crash.

Heartland will notify owners, and dealers will move the axles rearward to help with weight distribution on the Big Horn, and 3800 FL Big Country, and will add a ballast to the pin box to improve handling the 3900 FLP Big Country, free of charge. The recall is expected to begin February 16, 2015. Owners may contact Heartland customer service at 1-877-262-8032. Heartland’s number for this recall is 99-01-19.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Newmar Corporation

Newmar Corp image001Newmar Corporation (Newmar) is recalling certain model year 2014-2015 Newmar King Aire, and Essex vehicles manufactured December 9, 2013, to December 16, 2014, equipped with certain Wabco Quick Release Valves with Double Check. In the affected valves, the rubber diaphragm may be damaged by sharp edges on the valve seat ribs, reducing the available air pressure in the air tanks.

The reduced air pressure levels may reduce braking performance and/or the parking brakes could reapply, increasing the risk of a crash.

Newmar will notify owners, and dealers will inspect and replace the valve, free of charge. The manufacturer has not yet provided a notification schedule. Owners may contact Newmar customer service at 1-800-731-8300.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Newmar Corporation

Newmar Corp image001Newmar Corporation (Newmar) is recalling certain model year 2013-2014 King Aire and Essex vehicles manufactured April 12, 2013, to October 18, 2013, and built on Spartan Chassis. In the affected vehicles, the steering linkage castlenuts may loosen without warning and the steering linkage may separate from the bell cranks.

If the steering linkage separates from the bell cranks, a loss of vehicle control may result, increasing the risk of a crash.

Newmar will notify owners, and Spartan dealers will inspect the steering linkage castle nuts and tighten them, as necessary, free of charge. The manufacturer has not yet provided a notification schedule. Owners may contact Newmar customer service at 1-800-731-8300.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov

Please Note: This is the 49th in a series of articles relating to RV Manufacturers Recalls

Worth Pondering…

Success is peace of mind in knowing you did your best.

—John Wooden

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December 2014 RV Manufacturer Recalls

The National Highway Traffic Safety Administration has recently announced four recall notices involving two recreational vehicle/chassis manufacturers—Newmar and Forest River.

Newmar Corporation

Newmar Corp image001Newmar Corporation (Newmar) is recalling certain model year 2014-2015 Essex motorhomes manufactured February 15, 2013, to June 4, 2014, and built on Freightliner chassis. In the affected vehicles, the rear axle jack mounting bracket may be attached too close to the rear suspension air bag.

The rear axle mounting bracket may rub against the suspension air bag resulting in the air bag leaking air and a suspension collapse, increasing the risk of a crash.

Newmar has notified owners, and dealers will provide a clearance gap between the bracket and air bag, free of charge. The recall began in November 2014. Owners may contact Newmar customer service at 1-800-731-8300.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Forest River, Inc.

forest-RiverForest River, Inc. (Forest River) is recalling certain model year 2014-2015 Salem and Wildwood T174BH recreational vehicles manufactured September 18, 2013, to August 29, 2014. The affected vehicles may have an incorrect Gross Vehicle Weight Rating (GVWR) on the certification and tire information labels. As such, the vehicles do not conform to Part 567, “Certification.”

If the trailer is loaded to the specifications listed on the label, tire failure may result, increasing the risk of a crash.

Forest River will notify owners, and will provide corrected labels to the owners, free of charge. The recall began on November 11, 2014. Owners may contact Forest River customer service at 1-800-353-7383. Forest River’s number for this recall is 2014-PLT6.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Forest River, Inc.

forest-RiverForest River, Inc. (Forest River) is recalling certain model year 2015 Salem 8X16FK, 8X18RB, 8X20RD, 8X20RC, 8X20SV, 8X21RV, 8X22RDV, and 8X22RHV, and 2015 Wildwood 8X16FK, 8X18RB, 8X20RD, 8X20RC, 8X20SV, 8X21RV, 8X22RDV, and 8X22RHV ice house fishing cabin trailers manufactured September 22, 2014, to October 23, 2014. The affected trailers may have been built with frame spring hangers that may be brittle and susceptible to fracturing.

A spring hanger that fractures may result in a loss of control of the trailer, increasing the risk of a crash.

Forest River has notified the dealers that have the affected trailers quarantined. Dealers will install a spring hanger reinforcement kit, free of charge. The recall began in late October 2014. Owners may contact Forest River customer service at 1-800-353-7383. Forest River’s number for this recall is 6-102914.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Forest River, Inc.

forest-RiverForest River, Inc. (Forest River) is recalling certain model year 2015 Salem Ice Cabin trailers manufactured October 10, 2014, to October 28, 2014, and certain model year 2015 Wildwood Ice Cabin trailers manufactured October 10, 2014, to October 22, 2014. Due to insufficient thickness, the Lippert Components-brand draw bar of the affected trailers may break.

If the draw bar breaks, the front of the trailer may fall or the trailer may detach from the vehicle, increasing the risk of a crash.

Forest River has notified the dealers who have the affected trailers quarantined on their lots. Lippert Components personnel will reinforce the draw tube, free of charge. The recall began on November 17, 2014. Owners may contact Forest River customer service at 1-800-353-7383. Forest River’s number for this recall is 06-11032014.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Please Note: This is the 45th in a series of articles relating to RV Manufacturers Recalls

Worth Pondering…

Success is peace of mind in knowing you did your best.

—John Wooden

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November 2014 RV Manufacturer Recalls

The National Highway Traffic Safety Administration has recently announced five recall notices involving five recreational vehicle/chassis manufacturers—Winnebago, Newmar, Crossroads RV, Tiffin, and Entegra Coach.

Winnebago Industries, Inc.

winnebago-quality-circle-award-255x144Winnebago Industries, Inc. (Winnebago) is recalling one model year 2008 Aspect WF726A coach, one model year 2010 Vista WFE32K coach and one model year 2012 Vista WFE36D coach. The affected vehicles are equipped with certain model S2005, S2010, S5005, S5010, S5505, or S5510 wheelchair lifts manufactured by Ricon Corporation. The platform side plate of the affected wheelchair lifts may crack.

If the platform side plates crack, the lift platform can separate from the lift and come to rest against the vehicle’s lift door. When the doors are opened, the platform may fall out, increasing the risk of injury to the lift operator.

Winnebago will notify owners to take the coaches to a Ricon dealer or service center who will install supplemental platform support bumpers. Any platform that has already started cracking will be replaced, free of charge. The recall is expected to begin in November 2014.

Owners may contact Ricon customer service at 1-800-322-2884 or Winnebago customer service at 1-800-537-1885.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Newmar Corporation

Newmar Corp image001Newmar Corporation (Newmar) is recalling certain model year 2007-2012 Bay Star, Ventana VT/VL, Dutch Aire, Dutch Star, All-Star, Mountain Aire, and Essex motorhomes manufactured January 16, 2007, to May 24, 2012. In the affected vehicles, the circuit breaker for the refrigerator heated water line may be incorrect for the amperage draw.

A circuit breaker that is incorrectly rated for the amperage need increases the risk of a fire.

Newmar will notify owners, and dealers will inspect the motorhome and verify that the circuit breaker rating is correct for the amperage draw, free of charge. The recall began November 6, 2014. Owners may contact Newmar customer service at 1-800-731-8300.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Crossroads RV

CrossRoads logo3_smallDS Corp doing business as Crossroads RV (Crossroads) is recalling certain model year 2015 Crossroads Zinger Z-1 trailers manufactured March 21, 2014, to September 10, 2014, and 2015 Crossroads Cruiser trailers manufactured April 3, 2014, to September 5, 2014.

The affected trailers may have a Federal Certification Label that has incorrect information. The GVWR is overstated by 2,000 lbs. for the Cruiser models and 1,600 lbs for the Zinger Z-1 models, this overstatement caused the Cargo Carrying Capacity (CCC) to be overstated on the Tire Placard label. As such, these vehicles fail to comply with Federal Motor Vehicle Safety Standard No. 110, “Tire Selection and Rims for Passenger Cars” and Part 567, “Certification.”

Incorrect GVWR information may result in the trailer being overloaded which could cause sudden tire, axle or suspension failure, increasing the risk of loss of control and a crash.

Crossroads will notify owners, and will send corrected Federal Certification, Tire Placard, and CCC labels to the owners with installation instructions, free of charge. The recall began in October 2014. Owners may contact Crossroads customer service at 1-855-226-7496.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Tiffin Motorhomes, Inc.

TiffinLogo-UnitTiffin Motorhomes, Inc. (Tiffin) is recalling certain model year 2013-2015 Allegro Bus 45 foot LP, 37 foot, and 40 foot motorhomes. In the affected vehicles, the Federal Certification label incorrectly states the front Gross Axle Weight Rating (GAWR). As such, the vehicles do not conform to Part 567, “Certification.”

If the motorhome is loaded to the incorrect specifications listed on the label, tire failure may result, increasing the risk of a crash.

Tiffin will notify owners and send a corrected sticker for the customer to put over the incorrect sticker, free of charge. The recall is expected to begin in November 2014. Owners may contact Tiffin customer service at 1-256-356-8661.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Entegra Coach

Entegra-Coach-Color-300x233Entegra Coach (Entegra) is recalling certain model year 2015 Aspire and Anthem Class A motorhomes manufactured July 18, 2014, to September 17, 2014. The Cummins ISB or ISL engines in these vehicles may have been equipped with Fleetguard UFF-XT fuel filters, part number FF63009, whose filter shell may separate from the fuel filter nut plate causing the engine to stall without warning.

If the engine stalls unexpectedly there is an increased risk of a crash.

Entegra will notify owners, and Spartan Chassis dealers will work with Cummins to replace the fuel filter with a non-defective one, free of charge. The recall is expected to begin on in November 2014. Owners may contact Entegra customer service at 1-800-945-4787.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Please Note: This is the 44th in a series of articles relating to RV Manufacturers Recalls

Worth Pondering…

Success is peace of mind in knowing you did your best.

—John Wooden

Read More