27 RV Parks Receive ‘A’ Grades in Annual Survey

Twenty-seven campgrounds, RV parks, and resorts earned all around “A” grades in the sixth annual consumer satisfaction survey of campgrounds, RV parks, and resorts.

ARVC-logo3The top parks were announced November 7 during the National Association of RV Parks & Campgrounds (ARVC) annual Outdoor Hospitality Conference & Expo, which took place at the Knoxville Convention Center.

More than 30,000 camping and RV enthusiasts participated in the online survey, which evaluated guest experiences at more than 3,000 campgrounds, RV parks and resorts that are affiliated with ARVC campgrounds, according to a ARVC news release.

“Consistently earning an overall ‘A’ grade from guests is difficult, and our 27 winners this year represent less than 2 percent of all of the nation’s campgrounds. But what is even more impressive is that four of this year’s winners have also received this award for six years in a row,” said Bob MacKinnon, president and CEO of GuestReviews.com, the Murrieta, Calif.-based company that conducted the online survey on behalf of ARVC.

“Consumers should take the time to check out the ratings that are posted for each campground on GoCampingAmerica.com because it is the quickest way to tell which parks are best meeting – and exceeding – guest expectations,” said Paul Bambei, ARVC’s president and CEO.

The 27 parks earning “A” grades this year include:

Details

National Association of RV Parks and Campgrounds (ARVC)

ARVC is the only national association exclusively representing the interests of all commercial RV Parks and Campgrounds in the United States.

Phone: (303) 681-0401 or (800) 395-2267 (toll free)

Website: arvc.org

GuestRated, LLC

Guest-Rated-logoIn February of 2008, GuestRated introduced the nation’s first ongoing guest satisfaction rating program covering all independent, privately-owned RV parks and campgrounds in the U.S. This online survey program was launched in cooperation with ARVC as a member benefit to provide parks with the opportunity to measure and improve guest satisfaction and better serve today’s camping and RVing enthusiasts.

Website: guestrated.com

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I haven’t been everywhere, but it’s on my list.
—Susan Sontag

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ARVC Honors Top RV Parks

The National Association of RV Parks and Campgrounds (ARVC) recognized the achievements of top private park operators, state associations, and industry volunteers November 7  during its annual Outdoor Hospitality Conference and Expo in Knoxville, Tennessee.

ARVC-logo3Park of the Year awards were given to RV parks and resorts based on several criteria, including customer service, employee training, operational excellence, national directory ratings, and community service, according to a ARVC news release.

Winners included:

  • Small Park of the Year: Big Meadow Family Campground, Townsend, Tennessee
  • Medium Park of the Year: Shelby / Mansfield KOA, Shelby, Ohio
  • Large Park of the Year: Santee Lakes Recreation Preserve & Campground, Santee, California
  • Mega Park of the Year: Sun-N-Fun RV Resort, Sarasota, Florida
Big Meadow Family Campground, Townsend, Tennessee
Big Meadow Family Campground, Townsend, Tennessee

Parks that made exemplary efforts to become environmentally friendly received ARVC’s Plan-It-Green award.

The winners included:

Big Creek RV Park in Annapolis, Missouri, which received the award in the small / medium size park category

Santee Lakes Recreation Preserve & Campground, Santee, California

Marketing awards were presented to state campground associations that produced the best statewide campground directories.

Shelby / Mansfield KOA, Shelby, Ohio
Shelby / Mansfield KOA, Shelby, Ohio

Marketing award recipients included:

Small State Association category: Maryland Association of Campgrounds

Medium State Association category: Ohio Campground Owners Association

Large State Association category: California Association of RV Parks and Campgrounds

Top-performing state campground association executives were also recognized, including:

State Executive Director of the Year: Beverly Gruber from the Pennsylvania Campground Owners Association

State President of the Year: Karl Littman of the Virginia Campground Association

David L. Berg of Red Apple Campground in Kennebunkport, Maine received the Stan Martin Memorial Award, which recognizes RV park and resort operators who serve as role models for their peers in the industry through their exceptional volunteerism.

Santee Lakes Recreation Preserve & Campground, Santee, California
Santee Lakes Recreation Preserve & Campground, Santee, California

Berg also received the Chairman’s Award, which recognizes those who go beyond the call of duty to further the outdoor hospitality industry.

David Tetrault of the Northeast Campground Association received the Pioneer Award, which recognizes campground industry pioneers.

The Supplier of the Year award was given to Wade Elliott of Kingston, Washington-based Utility Supply Group, a leading provider of electrical pedestals, meters, hand driers, and other electrical supplies for campgrounds and RV parks.

During the awards ceremony, ARVC also announced the establishment of the Dick Hartford Memorial Plant a Tree Program, which was established in honor of Dick Hartford, the founder of Evergreen USA, who passed away in early October at the age of 68.

Hartford formed Evergreen in the 1980s, when campgrounds found it very difficult to obtain liability insurance. But Hartford joined forces with 25 campground owners and formed Evergreen as an insurance company owned by and for campgrounds.

ARVC launched the Dick Hartford Memorial Plant a Tree Program by distributing more than 500 long leaf pines and Colorado Blue Spruce saplings to awards ceremony attendees.

Sun-N-Fun RV Resort, Sarasota, Florida
Sun-N-Fun RV Resort, Sarasota, Florida

The ARVC Foundation also presented its Above and Beyond Awards to Dick Hartford and to Judy LaPorta of Little Oaks Campground in Cape May Courthouse, New Jersey.

LaPorta has spent a multitude of hours working during ARVC’s annual conferences, taking the lead in hosting the foundation information booth and supporting all of the foundation events.

Details

National Association of RV Parks and Campgrounds (ARVC)

ARVC is the only national association exclusively representing the interests of all commercial RV Parks and Campgrounds in the United States.

Phone: (303) 681-0401 or (800) 395-2267 (toll free)

Website: arvc.org

Worth Pondering…
Now that I’m here, where am I?

—Janis Joplin

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New RV Park Brand Launched

Cruise Inn RV Parks, an outdoor hospitality brand, was recently launched by experienced hospitality professionals looking to provide brand membership opportunities to RV Park and campground owners and developers.

CruiseHomeBannerThrough this new and innovative offering, Cruise Inn will help its members increase their ROI through guest satisfaction, revenue/yield management, loyalty programs, multiple booking channels, and effective sales.

Cruise Inn has a proven track record building brands, proprietary training, purchasing clout and field support, according to Scott Anderson, president and CEO of Cruise Inn, in a news release.

“The Cruise Inn brand is perfectly timed to launch in an industry where there has never been a better time to invest in RV parks and campgrounds. Cruise Inn provides a combination of marketplace presence, value and service,” said Anderson.

“What sets Cruise Inn apart from the others is it provides consistent, high-quality facilities at a reasonable price for travelers.  We also are dedicated to ensuring our members increase their revenue and overall profitability, thus increasing the value of their facility. We work directly with each owner/manager to set and manage the expectations to grow the business.”

“With Cruise Inn, members are true partners of the brand, customers with a voice and vote in the brand’s direction,” stated Ian Steyn, RV park owner and Cruise Inn board member.

“Part of the value proposition of Cruise Inn is the emphasis on educating, not mandating to its members and utilizing its experience and expertise to help make its members successful. We like to say that members of Cruise Inn are in business for themselves but they are not by themselves. The brand is there to help along the way.”

Steyn will be building a new Cruise Inn in Colorado.

Monument_Sign_RVwithMntnsThe Cruise Inn brand is focused on providing key benefits to its members including low fees, a simple contract, no penalties, member-directed standards and brand policies, innovative technology, PMS training, distribution marketing, worldwide sales and marketing, brand support and a brand powered by trusted industry resources, said Anderson.

In addition, Cruise Inn supports its members with a highly qualified team of sales support and assurance program directors who provide sales and marketing support.

The team will ensure consistent implementation of standards, logos, policies and procedures.

Members will benefit from delivered training programs and annual visits to ensure standards are maintained, stated Anderson.

The brand was officially launched at the annual Outdoor Hospitality Conference and Expo on November 5, 2013 in Knoxville, Tennessee.

As a major sponsor of the Outdoor Hospitality Conference and Expo, ARVC president and CEO Paul Bambei welcomes Cruise Inn to the industry.

“Anytime our members have the opportunity to explore choice in an effort to optimize their operating performance, it’s a good thing,” he said.

Details

Cruise Inn RV Parks

RVPark_Monument_Sign_PalmTreesCruise Inn is owned and operated by hospitality professionals with the expertise, exposure, and resources to support their members, but recent entry into the RV Park and campground outdoor hospitality industry means there’s a wide-open playing field.

Cruise Inn has an open road across the country to offer our members for their development and expansion. Their strategy includes targeting relationships with successful owners and joint venture development in flagship locations.

Address: 3300 University Drive, 5th Floor, Suite C, Coral Springs, FL 33065

Phone: (800) 222-4191

Website: cruiseinns.com

Worth Pondering…

You’re always One Choice away from changing your life One… One tree can start a forest, One smile can begin a friendship, One hand can lift a soul, One word can frame the goal, One candle can wipe out darkness, One laugh can conquer gloom, One hope can raise our spirits, And…one choice can change your life.

—Mac Anderson

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Bentsen Palm Village Awarded 2012 Park of the Year

Bentsen Palm Village has received the campground industry’s highest honor, the Park of the Year Award, from the National Association of RV Parks and Campgrounds (ARVC).

Bentsen Palm Development 1173826v1v1The 250-site campground won the award in the medium size park category, which is based on several criteria, including customer service, employee training, operational excellence, national directory ratings, and community service, according to a news release.

Bentsen Palm Village General Managers Guy and Juanita Carvajal received the award during a November 30 ceremony at the Rio All-Suite Hotel & Casino in Las Vegas, which was hosted by ARVC.

Built 10 years ago by developer/builder Mike Rhodes and his wife, Lori, Bentsen Palm Village is located next to Bentsen-Rio Grande Valley State Park & World Birding Center and has a lot of visitors who come to enjoy the resort’s native plants, which host butterflies and birds.

“Our guests love to come bird watching and butterfly watching,” Carvajal said, adding that the park also has two miles of frontage along the Rio Grande River.

“We have pontoon boats that take people on the river for bird watching and nature tours.”

Although Bentsen Palm Village was built from scratch, the owners planted native trees and shrubs, which are becoming more beautiful each year as they mature, Carvajal said. The park was designated by Texas Parks & Wildlife as a certified wildscape and is the largest of its kind in Texas.

Bentsen Palm Village RV Resort Super Site
Bentsen Palm Village RV Resort Super Site

Texas Wildscapes is a habitat conservation plan for rural and urban area. It enables Texans to contribute to wildlife conservation by developing wildlife habitats where they live, work, and play.

But while Bentsen Palms has a scenic setting, Carvajal said it’s the park’s exemplary customer service that results in high ratings.

“The majority of our business comes from referrals,” she said.

“I get a lot of calls from people and the first thing they say is, ‘We have some friends and they recommended your park.’”

Bentsen Palm Village has 5.5 miles of onsite hiking and biking trails as well as numerous organized activities and workshops, from couples dancing and Zumba classes to gourd painting, Swedish blanket making, water color painting, and woodshop.

The dog park at Bentsen Palm Village has become so popular that the owners recently added a second park so that guests could have separate running and play areas for big dogs and small dogs.

“About 70 to 75 percent of our guests have dogs, so these kinds of amenities are important,” Carvajal said.

Of course, while pet friendly amenities are attractive to Winter Texans, that’s not the only attraction at Bentsen Palm Village.

The 250-site resort recently set aside an open area of the park where its guests can grow their own organic fruits, vegetables, and herbs.

“It’s like a community garden,” Carvajal said, “but we give each guest a 10 by 10-foot section where they can put a stake with their name on it. They often grow kale, peppers, tomatoes, onions and radishes. Sometimes, they grow so much they bring it into the office to share.”

Details

Bentsen Palm Village RV Resort

The colorful green jay is a common visitor to Bentsen Palm Village. © Rex Vogel, all rights reserved
The colorful green jay is usually seen in brushy areas and dense woods in the lower Rio Grande Valley.. © Rex Vogel, all rights reserved

Bentsen Palm Village RV Resort is one of the most unique RV Resorts in South Texas and is part of the 2,600-acre Master Planned Community of Bentsen Palm Development.

Bentsen Palm Village is located in South Mission at the entrance to Bentsen-Rio Grande Valley State Park on South Bentsen Palm Drive.

Bentsen Palm Village is only minutes from shopping, medical facilities, and easy access to Expressway 83.

Bentsen Palm Village offers over 250 large pull-through and back-in sites, full hookups, rental cabins and casitas, and native landscaping.

Super Sites offer a 10×12 storage building that can be locked and secured when necessary. The sites are extra-wide concrete pads that include a picnic table and a charcoal grill.

Bentsen Palm Village is affiliated with ARVC and a member of the Texas Association of Campground Owners (TACO).

Phone: (877) 247-3727 (toll free)

Website: bentsenpalm.com

Texas Spoken Friendly

Worth Pondering…

Winter Texan is Better Than No Texan

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44 Campgrounds Earn ‘A’ Grades in Poll

Forty-four campgrounds, RV parks and resorts earned all around “A” grades in the fourth annual consumer satisfaction survey of campgrounds, RV parks and resorts, according to a recent news release.

The top parks were announced December 2 during the National Association of RV Parks and Campgrounds’ (ARVC) annual Outdoor Hospitality Conference & Expo, which took place at the Westin Savannah Harbor Resort & Spa and Savannah International Trade and Convention Center.

More than 30,000 camping and RV enthusiasts participated in the online survey, which evaluated guest experiences at campgrounds, RV parks and resorts that are affiliated with ARVC.

“Consistently earning an overall ‘A’ grade from guests is difficult, and our 44 winners this year represent less than 2% of all of the nation’s campgrounds. But what is even more impressive is that 12 of this year’s winners have also received this award four years in a row,” said Bob MacKinnon, president and CEO of GuestRated.com, the Murrieta, California-based company that conducted the online survey.

The 44 parks earning “A” grade this year are:

  • Acres of Wildlife Campground in Steep Falls, Maine, a three-time winner
  • Anaheim Resort RV Park, Anaheim, California, a first-time winner
  • Ashland Resort, Northfork, West Virginia, a two-time winner
  • At Rivers Edge RV Resort, Brookings, Oregon, a first-time winner
  • Brookdale Family Campground, Meadville, Pennsylvania, a first-time winner
  • Buffalo Lake Camping Resort, Montello, Wisconsin, a two-time winner
  • Buttonwood Campground, Mexico, Pennsylvania, a four-time winner
  • Camp A Way, Lincoln, Nebraska, a first-time winner
  • Chalk Creek Campground & RV Park, Nathrop, Colorado, a three-time winner
  • Cherry Hill Park, College Park, Maryland, a three-time winner
  • Cross Creek Camping Resort, Delaware, Ohio, a first-time winner
  • D & W Lake Camping and RV Park, Champaign, Illinois, a two-time winner
  • Dogwood Acres Campground, Newville, Pennsylvania, a four-time winner
  • Emerald Coast RV Beach Resort, Panama City, Florida, a first-time winner
  • Gettysburg Campground, Gettysburg, Pennsylvania, a three-time winner
  • Gold Country Campground Resort, Pine Grove, California, a first-time winner
  • Hidden Valley RV Park, Von Ormy, Texas, a first-time winner
  • High Plains Camping, Oakley, Kansas, a four-time winner
  • Kalyumet Camping & Cabins, Lucinda, Pennsylvania, a first-time winner
  • Keen Lake Camping & Cottage Resort, Waymart, Pennsylvania, a three-time winner
  • Kozy Rest Kampground, Harrisville, Pennsylvania, a four-time winner
  • Lake George RV Park, Lake George, New York, a four-time winner
  • Las Vegas RV Resort, Las Vegas, Nevada, a two-time winner
  • Magnolia RV Park & Campground, Kinards, South Carolina, a two-time winner
  • Meadowcliff Lodge & RV Resort, Coleville, California, a three-time winner
  • Mill Creek Ranch RV & Cottage Resort, Canton, Texas, a four-time winner
  • Misty River Cabins & RV Resort, Walland, Tennessee, a four-time winner
  • Moose River Campground, Saint Johnsbury, Vermont, a first-time winner
  • Mountain Vista Campground, East Stroudsburg, Pennsylvania, a three-time winner
  • Myrtle Beach Travel Park, Myrtle Beach, South Carolina, a first-time winner
  • Ocean Lakes Family Campground, Myrtle Beach, South Carolina, a four-time winner
  • Pecan Park Campground, San Marcos, Texas, a first-time winner
  • Pioneer Campground, Laporte, Pennsylvania, a four-time winner
  • Pismo Coast Village RV Resort, Pismo Beach, California, a two-time winner
  • Pontchartrain Landing, New Orleans, Louisiana, a three-time winner
  • Red Apple Campground, Kennebunkport, Maine, a three-time winner
  • Rose Point Park, New Castle, Pennsylvania, a first-time winner
  • Sunny Brook RV Resort, South Haven, Michigan, a four-time winner
  • The Springs at Borrego RV Resort and Golf Course, Borrego Springs, California, a two-time winner
  • The Vineyards Campground & Cabins, Grapevine, Texas, a four-time winner
  • West Canada Creek Campsites, Poland, New York, a three-time winner
  • Willow Tree Resort, Longs, South Carolina, a three-time winner
  • Yellowstone Holiday Campground, West Yellowstone, Montana, a first-time winner

The GuestRated.com national online survey program was launched in 2008 in collaboration with ARVC.

Details

National Association of RV Parks and Campgrounds (ARVC)

ARVC is the only national association exclusively representing the interests of all commercial RV Parks and Campgrounds in the United States.

Phone: (303) 681-0401 or (800) 395-2267

Website: arvc.org

Go Camping America

Go Camping America is produced by ARVC.

Phone: (303) 681-0401 or (800) 395-2267

Website: gocampingamerica.com

GuestRated, LLC

In February of 2008, GuestRated introduced the nation’s first ongoing guest satisfaction rating program covering all independent, privately-owned RV parks and campgrounds in the U.S. This online survey program was launched in cooperation with ARVC as a member benefit to provide parks with the opportunity to measure and improve guest satisfaction and better serve today’s camping and RVing enthusiasts.

Website: guestrated.com

Worth Pondering…
Now that I’m here, where am I?

—Janis Joplin

Read More