Keystone RV Bullet Ultra Lite Division Introduce Crossfire Series

Goshen, Indiana-based Keystone RV Company’s Bullet Ultra Lite division has unveiled the new Crossfire series of travel trailers.

Keystone RV Bullet Ultra Lite Division Introduce Crossfire Series
Keystone RV Bullet Ultra Lite Division Introduce Crossfire Series

Designed to be towed by smaller vehicles and offer families a full-featured alternative to pop ups or tents, Crossfire is available in both single and double-axle models starting at 3,255 pounds shipping weight, according to a company news release.

“Bullet dealers and retail customers have been asking for a Bullet model with all the bells and whistles at a lighter weight. This new Crossfire was designed to fill that need and exceed expectations,” said Bullet product manager Nick Sweazy.

“For example, Crossfire offers as standard equipment a full sized RV refrigerator, full sized kitchen sink, three burner range, roof air-conditioning, power awning, and an exclusive Murphy-bed design that looks as good open as it does closed. These are some of the areas in which competitors cut corners. Not so with the Bullet Crossfire.”

Keystone RV Bullet Ultra Lite Division Introduce Crossfire Series
Keystone RV Bullet Ultra Lite Division Introduce Crossfire Series

Currently available in two floor plans—an 1800RB single axle rear bath and a 2070BH bunk house model—more floor plans are on the drawing board. Specifications are not available at this time.

“Dealers will see the Crossfire models at the Keystone Open House in September, as well as the many upgrades we have made to the Bullet and Premier luxury line,” said Sweazy.

“We stepped up our game across the board and dealers will like what they see.”

The Crossfire builds on Bullet’s string of success. Keystone’s Bullet division has experienced six consecutive years of 20 percent-plus growth. This year the brand is up 23 percent in retail sales to date.

Keystone RV Bullet Ultra Lite Division Introduce Crossfire Series
Keystone RV Bullet Ultra Lite Division Introduce Crossfire Series

“It is our attention to detail that we believe sets us apart,” added Sweazy.

“Starting with the upscale look of our exteriors and interiors to the use of full sized appliances and furnishings. Bullet delivers a high-end look in an ultra lite, easy to tow package.”

Details

Keystone RV Company

Keystone RV Company is a producer of travel trailers, fifth wheels, and toy haulers, with manufacturing facilities at its headquarters in Goshen, Indiana, and Pendleton, Oregon.

Keystone RV brands include Montana, Cougar, Outback, Springdale, Raptor, Residence, Retreat, Passport, Hornet, Sprinter, Laredo, Mountaineer, Big Sky, High Country, Fuzion, X-lite, Bullet, Premier, Alpine, and Avalanche.

Keystone is a subsidiary of Thor Industries, Inc., Jackson Center, Ohio, the world’s largest manufacturer of recreation vehicles and a major builder of commercial buses.

Address: 2642 Hackberry Drive, PO Box 2000, Goshen, IN 46527-2000

Phone: (574) 535-2100

Website: www.keystonerv.com

Worth Pondering…

A time to be Creative

I choose to live by Choice, not by chance; to make Changes, not excuses.

To be motivated, not manipulated; to be useful, not compete.

I choose self-esteem, not self-pity.

I choose to listen to my inner voice, not the random opinions of others.

—author unknown

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Gulf Stream Introduces Vintage Cruiser Ultra-Light Travel Trailers

Nappanee, Indiana-based Gulf Stream Coach has announced the release of the Vintage Cruiser, a distinctive new line of ultra-light aerodynamic fiberglass trailers that recapture the style and fun of camping in the 1950s while using the latest technology, materials, and conveniences of the 21st century.

vintagecruiserprjul2015emailThe Vintage Cruiser project was born when photos and other records of camping in the 1950s inspired a team of designers, engineers, sales executives, and product managers, according to a company news release.

They saw how couples and families enjoyed the great outdoors when life was less complicated, less stressful, and simpler.

“Our team realized how much there was to love about the positive attitude, can-do spirit, and prosperity of the 50s generation. There was something about the look, the sound, the spirit, and the life of that era that everyone would like to recapture,” said Sue Fiedeke, Gulf Stream interior designer.

“And that’s what the design team tried to do with the Vintage Cruiser: Recapture the style of that bygone era for campers to enjoy today.”

vintage19erdawningextgspond2email“While the team explored camping in the 50s, we realized that there was plenty to love about the advances we’ve made in the way travel trailers are built and equipped in 2015,” said Gulf Stream Ultralight Division National Sales Manager Tim Dennig.

“That’s why the Vintage Cruiser combines the colors, shapes, style, and fun of the 50s, with the latest engineering, materials, features and functions that today’s campers simply can’t live without! Think about it—As great as the 50s were, who wants to go camping without a microwave oven, an HDTV, and a full bath?”

The Vintage Cruiser is currently available in two 19-foot floor plans each weighing less than 3,000 pounds. Both offer campers the fun and style of the 50s, with the technological advances of today in efficient, lightweight travel trailers with vacuum-bonded laminated walls, a seamless laminated fiberglass roof, premium-quality cabinetry, and appliances.

vintagecruiserSpecifications common to both Vintage Cruiser 19ERD and 19RBS include:

Overall Length: 22 feet 11 inches

Overall Width: 7 feet 6 inches

Exterior Height: 9 feet 10 inches

Interior Height: 6 feet 11 inches

Fresh Water Tank Capacity: 28 gallons

Grey Water Tank Capacity: 30 gallons

Black Water Tank Capacity: 30 gallons

LP Tank Capacity: 2 X 20

Furnace: 20,000 BTU

Water Heater: 6 gallons

The Vintage Cruiser is shipping to dealers’ lots now.

Gulf Stream Vintage Cruiser 19ERD floor plan
Gulf Stream Vintage Cruiser 19ERD floor plan

Details

Gulf Stream Coach Inc.

Established in 1983, Nappanee, Indiana-based Gulf Stream is a leading manufacturer of Class A Gas motorhomes, diesel pushers, Class C motorhomes, fifth-wheel trailers, and travel trailers.

Gulf Stream is organized into three divisions: Luxury Class A Motorhomes, Travel Trailers and Luxury Fifth Wheels, and Yellowstone RV Travel Trailers and Fifth Wheels.

Location: 503 South Oakland Avenue, Nappanee, Indiana

Mailing Address: P.O. Box 1005, Nappanee, Indiana 46550

Phone: (800) 289-8787 (toll free)

Website: www.gulfstreamrvtrailers.com

Worth Pondering…

Happiness is not achieved by the conscious pursuit of happiness; it is generally the by-product of other activities.

—Aldous Huxley

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Turning Customers Into Advocates

In an earlier article, Vogel Talks RVing discussed how companies can built customer loyalty. In today’s post we expand on turning customers into advocates providing three examples from our personal experience.

As a customer I want stability—a stable relationship I can count on—and consistency. For these reasons I travel over 650 miles to Midtown RV in Penticton for RV sales and service where 62 percent of their sales are to repeat customers. © Rex Vogel, all rights reserved
As a customer I want stability—a stable relationship I can count on—and consistency. For these reasons I travel over 650 miles to Midtown RV in Penticton for RV sales and service where 62 percent of their sales are to repeat customers. © Rex Vogel, all rights reserved

I frequent businesses where I’ve had great experiences and end my relationship with companies that do not resolve my concerns in a timely manner.

To earn and maintain my loyalty as a customer, I expect a business to provide:

  • A quality product that meets my needs or solves my problem
  • Competitive prices
  • Superior customer service
  • These expectations are the basics.

Over the past 15 years, three businesses have earned my trust and commitment:

  • Midtown RV, Penticton, British Columbia (Newmar/Airstream dealer)
  • Competition Chevrolet, Stony Plain, Alberta
  • ABC Muffler & Hitch Shop, Edmonton, Alberta (Demco Towing Products)

These successful businesses empower their staff to make their No. 1 job taking care of the customers.

As a customer I want stability—a stable relationship I can count on—and consistency. For these reasons I travel over 650 miles to Midtown RV in Penticton for RV sales and service where 62 percent of their sales are to repeat customers. © Rex Vogel, all rights reserved
As a customer I want stability—a stable relationship I can count on—and consistency. For these reasons I travel over 650 miles to Midtown RV in Penticton for RV sales and service where 62 percent of their sales are to repeat customers. © Rex Vogel, all rights reserved

As a customer I want stability—a stable relationship I can count on—and consistency. For these reasons I travel over 650 miles to Midtown RV in Penticton for RV sales and service where 62 percent of their sales are to repeat customers.

On the flip side, other businesses have failed to provide a consistent quality customer experience and I have taken my business elsewhere. These businesses lost my loyalty. If a business does not provide a quality customer experience, I’m out the door taking my business to the competition.

There are four criteria that businesses should focus on to earn loyalty from a customer. These criteria can be broken into four areas of focus. Businesses that maintain my loyalty likely have these four areas already in place. And as a bonus, have new customers come through their doors from referrals.

Trust—Trust is the first area of focus for building loyal customers. Why would I ever come back to your business if I don’t trust you? This trust is built on actions. If you promise a customer that service on their unit will be completed by Wednesday, yet it takes until Friday to get it done, that customer’s trust is tarnished.

Right to left, George and Kalvin Stayberg, Midtown RV President and Vice-President. © Rex Vogel, all rights reserved
Right to left, George and Kalvin Stayberg, Midtown RV President and Vice-President. © Rex Vogel, all rights reserved

Another way to build trust is consistently providing quality service. This may sound like a no-brainer. Why would a dealer not provide quality service? Believe me, it happens too often, way too often. Believe me. Been there, experienced that.

To built this loyalty a business needs to know the customer, who they are, and build a good relationship with them. And do it with a smile.

Commitment—How far out of the way will a business go to please me, the customer? Hopefully, their commitment doesn’t depend on the invoice amount. Every customer must be treated with their lifetime value in mind.

Communication—Timely communication builds customer loyalty and makes for a pleasant customer experience. Quickly responding to customer questions and answering the phone on the first couple of rings is a good business practice. What are your phone hold times like? How difficult is it to talk to a live body?

Conflict Resolution—It is likely that every business will at some point need to resolve an issue or concern with a customer. A business that calmly solves an issue in a fair and reasonable manner is well on the path to retaining the customer’s loyalty.

Our Newmar Dutch Star parked at Durango RV Resort, Red Bluff, California © Rex Vogel, all rights reserved
Our Newmar Dutch Star parked at Durango RV Resort, Red Bluff, California © Rex Vogel, all rights reserved

Adhering to these four areas will help a business grow their customer base. The principles of trust, commitment , communication, and conflict resolution may seem routine, but businesses that continually observe the basics of creating loyal customers will do just that: create a loyal customer.

Worth Pondering…

Here is a simple but powerful rule: always give people more than they expect to get.

—Nelson Boswell

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From Ecocapsule To Romotow: 5 Cool Trailers To Love

Contemporary living design, mobility, and living on the move are very important themes of our fast-moving age.

Fun, creative, and futuristic, here are five distinctly different in design and function.

Ecocapsule

Live Off-grid In An Ecocapsule
Live Off-grid In An Ecocapsule

For many the appeal of an RV road trip is enhanced by getting away from it all and living off the grid for a few days. Now, one design company seems to have taken the idea and turned it on its head, with the introduction of the Ecocapsule.

Packed into a compact form (it’s 14 feet 7 inches long and 7 feet 10 inches wide), the solar-and-wind-powered Ecocapsule merges an energy efficient shape, compact volume, and off-grid capabilities with the luxuries of a warm bed, running water, and a hot meal. The completely self-sustaining design, featuring its own solar panel system and high-capacity 9,700-watt-hour battery, tripled with a 750-watt wind turbine, allows for up to a year’s worth of energy.

BeauEr 3X

BeauEr 3X slide-out caravan
BeauEr 3X slide-out caravan

Originally launched in 2010, this tin-can shaped tourer looks like just another micro-caravan, until you put the key in and operate the telescopic sliding mechanism, which allows this trailer to slide out in both directions, tripling the interior space in just 20 seconds.

Built on an Al-Ko chassis with a polyester bodyshell, Beau claims it is also highly aerodynamic due to its smoothly curved exterior design.

The four-berth layout comprises a pair of double beds, measuring up at an ample 6 feet 3 inches x 4 feet 7 inches and 6 feet 10 inches x 4 feet 7 inches respectively.

But one thing’s for sure—if you pitch up in one of these this summer you will certainly turn heads.

Odorico Pordenone

Odorico Pordenone concept (named after an Italian late-medieval Franciscan friar and missionary explorer traveler)
Odorico Pordenone concept (named after an Italian late-medieval Franciscan friar and missionary explorer traveler)

Czech designer Jakub Novak’s Odorico Pordenone concept (named after an Italian late-medieval Franciscan friar and missionary explorer traveler) allows up to four people to travel together in a home-like environment. Novak envisioned the trailer to have aluminum walls with padding to keep the temperature stable, painted white on the inside but kept silver and given a brushed texture on the outside.

Since Novak’s concept is meant to accommodate four people, the usual lack of living space inside a trailer is addressed by building expandable wings that can pop out at the push of a button.

Safari Condo

Safari Condo Alto R Series (retractable roof)
Safari Condo Alto R Series (retractable roof)

Safari Condo teardrop trailers are lightweight and boast an aerodynamic shape increasing the ease of towing. The Alto R series incorporates an electric retractable roof providing more interior space than traditional teardrop trailers. With the rood open the Safari Condo offers a very comfortable interior height of 82 inches.

Romotow

The Romotow folds out like a Swiss Army Knife
The Romotow folds out like a Swiss Army Knife

A combination of the words ‘room to move’, the Romotow offers a contemporary mobile living design that delivers an experience in a class of its own. A radical departure from current boxy and cumbersome travel trailer designs, it folds out like a Swiss Army Knife to offer roughly 70 percent more living space than an average caravan trailer.

Features include aerodynamic and lightweight construction for increased fuel efficiency and towing stability, power assisted braking, pneumatic shocks, gyro assisted self-leveling pads and struts, and a rear mounted camera. Fit-out variations can include a sheltered BBQ deck area for entertaining and relaxing, windbreak, sliding doors, louvered windows, stylish and easy clean furniture, and more.

Worth Pondering…

Dream as if you’ll live forever, live as if you’ll die today.

—James Dean (1931-1955)

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And Still More July 2015 RV Manufacturer Recalls

Your recreational vehicle may be involved in a safety recall and may create a safety risk for you or your passengers. Safety defects must be repaired by a certified dealer at no cost to you. However, if left unrepaired, a potential safety defect in your vehicle could lead to injury or even death.

What is a recall?
When a manufacturer or the National Highway Traffic Safety Administration (NHTSA) determines that a recreational vehicle or item of RV equipment creates an unreasonable risk to safety or fails to meet minimum safety standards, the manufacturer is required to fix that vehicle or equipment at no cost to the consumer.

The National Highway Traffic Safety Administration has recently announced 5 recall notices involving 5 recreational vehicle/chassis manufacturers—Cruiser RV, Starcraft RV, Roadtrek Motorhomes, Keystone RV Company, and Allied Recreation Group.

Cruiser RV

CruiserCruiser RV (Cruiser) is recalling certain model year 2016 Stryker travel trailers manufactured March 23, 2015, to April 20, 2015. In the affected trailers, the studs that are used to attach the wheels to the axle hubs may break.

If the wheel studs break, the wheel could detach from the vehicle, increasing the risk of a crash.

Cruiser will notify owners, and dealers will replace any affected wheel hub, free of charge. The recall is expected to begin June 24, 2015. Owners may contact Cruiser customer service at 1-866-277-5630. Cruiser’s number for this recall is 11043R & 11044R.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Starcraft RV

starcraftStarcraft RV (Starcraft) is recalling certain model year 2014-2016 AR-ONE TT trailers and 2014-2016 Comet CT Hard Sided camping trailers, models 28V, 28P, 28R, 28S, 28V, 28W, BC, and BH, manufactured June 3, 2013, to February 6, 2015 and equipped with the Extreme Package Option. The affected trailers have Certification labels that incorrectly state a tire size of ST205/75R 14C when the actual tire size is LT235/75R 15C. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, “Certification.”

If the operator installs the incorrect tires due to the information on the certification label, vehicle handling could be affected, increasing the risk of a crash.

Starcraft will notify owners, and dealers will install a corrected label, free of charge. The recall began on July 17, 2015. Owners may contact Starcraft customer service at 1-800-945-4787. Starcraft’s number for this recall is 9902240.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Roadtrek Motorhomes

roadtrek_logoRoadtrek Motorhomes Inc. (Roadtrek) is recalling certain model year 2014 CS Adventurous, E-Trek, RS Adventurous, SS Agile, and TS Adventurous vehicles manufactured from September 18, 2013, through April 9, 2015, and built on a Mercedes-Benz Sprinter Chassis. The affected vehicles have electrical wiring connections under the front seats that can become dislodged or damaged and prevent the optional front seat SH9 Thorax air bags from deploying.

If the front thorax air bag fails to deploy in the event of a crash, the seat occupant has a increased risk of injury.

Roadtrek will notify owners, and dealers will modify the electrical connections, free of charge. The manufacturer has not yet provided a notification schedule. Owners may contact Roadtrek customer service at 1-888-762-3873.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Keystone RV Company

Keystone-Rv-Co.-logoKeystone RV Company (Keystone) is recalling certain model year 2013 Montana trailers, models 3100RL, 3150RL13, 3400RL, 3402RL, 3582RL, 3625RE, 3725RL, 3750FL and 3900FB, manufactured November 12, 2012, to January 30, 2013, and 2014 Mountaineer trailers, models 331RLT, 356TBF and 375FLF, manufactured August 21, 2013, to September 18, 2013. In all models except the Mountaineer 375FLF, the rear windows are labeled with an exit sticker, but the rear window is not intended to be a secondary emergency exit. With the Mountaineer 375FLF, the rear window is intended as the secondary emergency exit, but it may be blocked by the rear ladder.

In the event of an emergency, occupants could try to escape through the rear window, but would not be able to. This delay in their escape may increase the risk of injury.

Keystone has notified owners, and dealers will remove the emergency exit sticker from the windows that were not intended to be emergency exits. Mountaineer 375FLF vehicles will have the window replaced, so that egress section of the window is on the opposite side of where the ladder is installed. These repairs will be performed free of charge. The recall began on July 9, 2015. Owners may contact Keystone customer service at 1-866-425-4369. Keystone’s number for this recall is 15-232.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov

Allied Recreation Group, Inc. (ARG)

argLogo_bigAllied Recreation Group, Inc. (ARG) is recalling certain model year 2015-2016 Fleetwood Southwind recreational vehicles, model 32 VS, manufactured April 16, 2014, to June 19, 2015. The affected vehicles may have been manufactured without an emergency exit window on the road side bedroom wall.

In the event of an emergency, the occupant’s exit from the vehicle may be delayed or prevented, increasing their risk of injury.

ARG will notify owners, and dealers will inspect the vehicles and, if necessary, they will replace the existing road side bedroom wall window with an emergency exit window, free of charge. The recall is expected to begin August 18, 2015. Owners can contact ARG customer service at 1-800-509-3417. ARG’s number for this recall number is 150625ARG.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Please Note: This is the 64th in a series of articles relating to RV Manufacturers Recalls

Worth Pondering…

It is easier to do a job right than to explain why you didn’t.

—Martin Van Buren

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Still More July 2015 RV Manufacturer Recalls

Your recreational vehicle may be involved in a safety recall and may create a safety risk for you or your passengers. Safety defects must be repaired by a certified dealer at no cost to you. However, if left unrepaired, a potential safety defect in your vehicle could lead to injury or even death.

What is a recall?
When a manufacturer or the National Highway Traffic Safety Administration (NHTSA) determines that a recreational vehicle or item of RV equipment creates an unreasonable risk to safety or fails to meet minimum safety standards, the manufacturer is required to fix that vehicle or equipment at no cost to the consumer.

The National Highway Traffic Safety Administration has recently announced 5 recall notices involving 4 recreational vehicle/chassis manufacturers— New Horizons RV, Heartland RV, MCI, and Entegra Coach.

New Horizons RV Corporation

new-horizons-rv-logoNew Horizons RV Corporation (New Horizons) is recalling certain model year 2013-2015 Summit and Majestic recreational vehicles manufactured March 11, 2013, to January 30, 2015. In the affected vehicles, a rivet for the quad entry steps may shear and fail, causing the steps to give when being used.

If the rivet shears under occupant load, the steps may give and the occupant may fall, increasing the risk of personal injury.

New Horizons will notify owners, and dealers will remove the rivets and the step sections will be bolted together, free of charge. The manufacturer has not yet provided a notification schedule. Owners may contact New Horizons customer service at 1-800-238-3140.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Heartland Recreational Vehicles, LLC

Heartland-RV-logoHeartland Recreational Vehicles, LLC (Heartland) is recalling certain model year 2016 Torque T27, T28, T29, and T33 travel trailers manufactured May 11, 2015, to May 29, 2015. The affected trailers have Federal Certification labels that may be missing the gross axle weight rating (GAWR) information. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, “Certification.”

The vehicle operator may unintentionally overload the trailer due to the missing GAWR information, increasing the risk of a vehicle crash.

Heartland will notify owners, and dealers will replace the incorrect certification label with a corrected label, free of charge. The recall is expected to begin in July 2015. Owners may contact Heartland customer service at 1-877-262-8032. Heartland’s number for this recall is 99.01.22.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Motor Coach Industries (MCI)

logoMciMotor Coach Industries (MCI) is recalling certain model year 2014 D4500 vehicles manufactured December 19, 2013, to April 14, 2014, 2013-2014 D4505 vehicles manufactured February 1, 2013, to April 22, 2014, and 2013-2015 J4500 vehicles manufactured November 26, 2013, to May 22, 2015. The affected motorcoaches are equipped with hub carriers that may have areas of porosity which could result in the hub carrier leaking oil or cracking.

Cracks in the hub may result in hub failure, which could cause a loss of vehicle control, increasing the risk of a crash.

MCI will notify owners, and dealers will begin a routine inspection process to identify any hub carrier leaks. When parts become available, the affected hub carriers will be replaced, free of charge. The manufacturer has not yet provided a notification schedule. Owners may contact MCI customer service at 1-800-241-2947. MCI’s number for this recall is SB 425.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Entegra Coach

Entegra-Coach-Color-300x233Entegra Coach (Entegra) is recalling certain model year 2015 Aspire vehicles manufactured October 24, 2013, to February 11, 2015. In the affected vehicles, the fasteners that attach the stay rod (v-rod) to the rear drive axle may not have been installed with thread locker or tightened in the correct sequence.

If the fasteners come loose, the stay rod may disconnect from the rear axle, resulting in a loss of control, increasing the risk of a crash.

Entegra will notify owners, and dealers will replace the fasteners using thread lock, tightening them in the proper sequence and with the required torque values, free of charge. The recall is expected to begin July 17, 2015. Owners may contact Entegra customer service at 1-800-945-4787.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Entegra Coach

Entegra-Coach-Color-300x233Entegra Coach (Entegra) is recalling certain model year 2015 Cornerstone Class A motorhomes, models 45B, 45J and 45K, manufactured February 24, 2014, to March 19, 2015, and built on a Spartan Chassis. The affected motorhomes have rear jack plates that may rub on the tag axle brake air hose when the plates are retracted.

If the rear jack plates rub on the air brake hose, an air leak may occur when the brake pedal is being pressed, reducing the braking performance of both the drive axle and the tag axle, lengthening the distance needed to stop the motorhome and increasing the risk of a vehicle crash.

Entegra will notify owners on behalf of Spartan, and dealers will reposition the tag axle brake air hose so that it is clear of the jack plate, free of charge. The recall is expected to begin July 31, 2015. Owners may contact Entegra customer service at 1-800-945-4787.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Please Note: This is the 63rd in a series of articles relating to RV Manufacturers Recalls

Worth Pondering…

Quality is never an accident; it is always the result of intelligent effort.

—John Ruskin

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More July 2015 RV Manufacturer Recalls

Your recreational vehicle may be involved in a safety recall and may create a safety risk for you or your passengers. Safety defects must be repaired by a certified dealer at no cost to you. However, if left unrepaired, a potential safety defect in your vehicle could lead to injury or even death.

What is a recall?
When a manufacturer or the National Highway Traffic Safety Administration (NHTSA) determines that a recreational vehicle or item of RV equipment creates an unreasonable risk to safety or fails to meet minimum safety standards, the manufacturer is required to fix that vehicle or equipment at no cost to the consumer.

The National Highway Traffic Safety Administration has recently announced 5 recall notices involving 3 recreational vehicle/chassis manufacturers— EverGreen Recreational Vehicles, Winnebago, and Newmar.

EverGreen Recreational Vehicles, LLC

evergreen3EverGreen Recreational Vehicles, LLC (EverGreen) is recalling certain model year 2015 i-Go, Ever-Lite, Sun Valley and Ascend travel trailers manufactured March 12, 2015, to May 29, 2015. In the affected trailers, the studs that are used to attach the wheels to the axle hubs may break.

If the wheel studs break, the wheel could detach from the vehicle, increasing the risk of a crash.

EverGreen will notify owners, and dealers will replace any affected wheel hub, free of charge. The manufacturer has not yet provided a notification schedule. Owners may contact EverGreen customer service at 1-574-825-4298.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

EverGreen Recreational Vehicles, LLC

evergreen3EverGreen Recreational Vehicles, LLC (EverGreen) is recalling certain model year 2014-2016 Lifestyle, Bay Hill, Alpha Gold and Tesla fifth wheel recreational trailers manufactured March 11, 2014, to January 23, 2015. In the affected vehicles, a rivet for the quad entry steps may shear and fail, causing the steps to give when being used.

If the rivet shears under occupant load, the steps may give and the occupant may fall, increasing the risk of personal injury.

Evergreen will notify owners, and dealers will remove the rivets and the step sections will be bolted together, free of charge. The manufacturer has not yet provided a notification schedule. Owners may contact EverGreen customer service at 1-574-825-4298.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Winnebago Industries

winnebago-quality-circle-award-255x144Winnebago Industries, Inc. (Winnebago) is recalling certain model year 2014-2015 Metro Link transit buses manufactured December 20, 2013, to April 9, 2015. The affected buses may have been built without shims and flat washers on the seat pedestal, allowing the seat to detach from the floor in the event of a crash.

If the seat detaches from the floor during a vehicle crash, the seat occupant would be at an increased risk of personal injury.

Winnebago will work with Metro Worldwide, the transit bus distributor, to notify owners and remedy the vehicles, free of charge. The recall is expected to begin in July 2015. Owners may contact Metro Worldwide customer service at 1-641-903-7377. Winnebago’s number for this recall is 132.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Newmar Corporation

Newmar Corp image001Newmar Corporation (Newmar) is recalling certain model year 2015 Essex and King Aire vehicles manufactured March 26, 2014, to December 4, 2014. The affected vehicles have tag axle suspension hangers that may move, allowing the tag axle assembly to shift off center.

If the tag axle moves off center, vehicle handling may suddenly be affected, increasing the risk of a crash.

Newmar has notified owners, and dealers will weld the tag axle suspension hangers to the chassis frame, free of charge. The recall began on June 22, 2015. Owners may contact Newmar customer service at 1-800-731-8300.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Newmar Corporation

Newmar Corporation (Newmar) is recalling certain model year 2015-2016 King Aire and Essex vehicles manufactured from March 13, 2014, and May 13, 2015, and model year 2016 Mountain Aire vehicles manufactured from March 17, 2015, through April 17, 2015. The affected vehicles, built on a Spartan Chassis, have fasteners that attach the stay rod (v-rod) to the rear drive axle that may not have been installed with thread locker or tightened in the correct sequence.

If the fasteners loosen, the stay rod may disconnect from the rear axle, allowing the rear axle to move freely, increasing the risk of a vehicle crash.

Spartan will notify owners on behalf of Newmar, and dealers will replace the fasteners using thread lock, tightening them in the proper sequence and with the required torque values, free of charge. The recall is expected to begin August 23, 2015. Owners may contact Newmar customer service at 1-800-731-8300 or Spartan customer service at 1-800-582-3454.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Please Note: This is the 62nd in a series of articles relating to RV Manufacturers Recalls

Worth Pondering…

The one quality that all successful people have is the ability to take on responsibility

—Michael Korda

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July 2015 RV Manufacturer Recalls

Your recreational vehicle may be involved in a safety recall and may create a safety risk for you or your passengers. Safety defects must be repaired by a certified dealer at no cost to you. However, if left unrepaired, a potential safety defect in your vehicle could lead to injury or even death.

What is a recall?
When a manufacturer or the National Highway Traffic Safety Administration (NHTSA) determines that a recreational vehicle or item of RV equipment creates an unreasonable risk to safety or fails to meet minimum safety standards, the manufacturer is required to fix that vehicle or equipment at no cost to the consumer.

The National Highway Traffic Safety Administration has recently announced 5 recall notices involving 2 recreational vehicle/chassis manufacturers— Gulf Stream Coach and Forest River.

Gulf Stream Coach, Inc.

gulf-stream-logoGulf Stream Coach, Inc. (Gulf Stream) is recalling certain model year 2015 Canyon Trail and Sedona trailers manufactured April 3, 2014, to September 30, 2014. In the affected vehicles, a rivet for the quad entry steps may shear and fail, causing the steps to give when being used.

If the rivet shears causing the quad step to fail, the step user may fall, increasing the risk of personal injury.

Gulf Stream will notify owners, and dealers will remove the rivets and the step sections will be bolted together, free of charge. The recall is expected to begin on June 30, 2015. Owners may contact Gulf Stream customer service at 1-800-289-8787. Gulf Stream’s number for this recall is HS060215.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Forest River, Inc.

forest-River-logoForest River, Inc. (Forest River) is recalling certain model year 2016 Evo, Salem, Sandstorm, Shockwave, Stealth, Wildwood, Cherokee Grey Wolf, Wildcat Maxx, Vibe, R-Pod, and Surveyor trailers. In the affected trailers, the studs that are used to attach the wheels to the axle hubs may break.

If the wheel studs break, the wheel could detach from the vehicle, increasing the risk of a crash.

Forest River will notify owners, and dealers will inspect and replace any affected wheel hub, free of charge. The recall is expected to begin August 1, 2015. Owners may contact Forest River customer service at 1-909-873-3777. Forest River’s number for this recall is 51-05142015-0037.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Forest River, Inc.

forest-River-logoForest River, Inc. (Forest River) is recalling certain model year 2015 Shasta Airflyte SAT16 and SAT19 recreational travel trailers manufactured September 15, 2014, to October 22, 2014. The affected trailers have a Federal Certification Label that incorrectly lists the tire size, gross axle weight rating (GAWR), gross vehicle weight rating (GVWR) and cargo carrying capacity. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, “Certification.”

If the operator overloads the trailer due to the incorrect information on the Certification label, the tires may fail suddenly, increasing the risk of a crash.

Forest River will notify owners, and dealers will install a corrected label, free of charge. The recall is expected to begin in July 2015. Owners may contact Forest River customer service at 1-574-825-8717. Forest River’s number for this recall is 54-06052015-0047.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Forest River, Inc.

forest-River-logoForest River, Inc. (Forest River) is recalling certain model year 2013 XLR and Vengeance, 2010 Sandpiper, 2004 Auto Plus, 2008 Cargo Mate and 2015-2016 Hydra-Lift trailers. In the affected trailers, the studs that are used to attach the wheels to the axle hubs may break.

If the wheel studs break, the wheel could detach from the vehicle, increasing the risk of a crash.

Forest River will notify owners, and dealers will replace any affected wheel hub, free of charge. The recall is expected to begin July 10, 2015. Owners may contact Forest River customer service at 1-574-534-3167. Forest River’s number for this recall is 51-05282015-0042.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Forest River, Inc.

forest-River-logoForest River, Inc. (Forest River) is recalling certain model year 2015 Dynamax Rev vehicles manufactured November 25, 2014, to November 26, 2014. The affected vehicles may have been manufactured with head restraints that exceed the maximum backset measurement limit of 55mm. As such, these vehicles fail to comply with the requirements of the Federal Motor Vehicle Safety Standard number 202a, “Head Restraints.”

If the vehicle is struck from behind, the head restraint may not properly limit the seat occupant’s head movement rearward, increasing the risk of injury.

Forest River will notify owners, and Chrysler dealers will replace the front seat head restraints, free of charge. The manufacturer has not yet provided a notification schedule. Owners may contact Forest River customer service at 1-574-262-3474 ext. 212. Forest River’s number for this recall is 55-06112015-0051.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Please Note: This is the 61st in a series of articles relating to RV Manufacturers Recalls

Worth Pondering…

People forget how fast you did a job but they remember how well you did it.

—Howard W. Newton

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Thor Motor Coach Introduces Pet-Friendly Class A Motorhomes

Elkhart, Indiana-based Thor Motor Coach introduces the 2016 A.C.E., Hurricane, and Windsport Class A motorhomes.

2016 A.C.E.

2016 Thor Motor Coach A.C.E.
2016 Thor Motor Coach A.C.E.

The A.C.E. continues to evolve this year. Along with the distinctive front brow, which eliminates distracting sunlight and heat, Thor Motor Coach incorporates a new automotive-style front cap and integrated LED driving lights into the coach, according to a company news release.

New inside the cockpit of the A.C.E. is the screen mirroring technology in the touchscreen dash radio that allows you to use your own GPS navigation from your tablet or smart phone.

Luxury interiors are included in all A.C.E. motorhomes featuring the Better Homes and Gardens RV Fabric Collection.

The 2016 A.C.E. is available in six floor plans with the exterior length ranging from 28 feet 8 inches to 31 feet 5 inches.

Specifications common to all models include:

  • Chassis: Ford F-53
  • Engine: 6.8L V10 362 HP 457 lb-ft torque
  • GCWR: 23,000 pounds
  • Exterior Height: 12 feet 2 inches
  • Exterior Width: 99 inches
  • Interior Height: 7 feet
  • Fuel Tank Capacity: 80 gallons
  • LPG Tank Capacity: 88 pounds
  • Fresh Water Tank Capacity: 50 gallons

2016 Hurricane and Windsport

2016 Thor Motor Coach Windsport
2016 Thor Motor Coach Windsport

The 2016 Hurricane and Windsport brands have new standard upgrades adding extra convenience for customers.

Thor Motor Coach knows how important your four-legged friends are and want to keep them safe and close, according to the release. That is why they placed the Pet-Link Multi-Purpose Tie-Down in all Hurricane and Windsport motorhomes. It has always received rave reviews from A.C.E. owners and Thor Motor Coach wanted to expand their pet-friendly philosophy to more brands.

The Pet-Link allows you to keep your pets within plain view while you’re relaxing outside. You can also use it to lock down your bike while you’re away for the day.

Also new this model year is the blank tank flush system, which rinses the blank tank clean prior to dumping the holding tanks.

Select models feature an 11-cubic-foot residential refrigerator with an ice-maker and inverter, plus auto-generator start to ensure the batteries will stay charged.

All floor plans have a master bedroom featuring a premium Denver Mattress bed and a new Cotton Cloud mattress in the hide-away overhead bunk.

2016 Thor Motor Coach Hurricane
2016 Thor Motor Coach Hurricane

Details

Thor Motor Coach

Thor Motor Coach was formed when Damon Motor Coach and Four Winds International strategically merged in late 2010. For over 23 years Damon and Four Winds have been building many of the most recognized brands of motorhomes. Thor Motor Coach manufactures Class A Front Engine Diesel motorhomes (Serrano and Avanti), Class A Diesel Pusher motorhomes (Astoria, Tuscany, and Palazzo), Class A Gas motorhomes (A.C.E., Hurricane, Daybreak, Windsport, Challenger, and Outlaw), and Class C motorhomes (Four Winds, Chateau, Siesta, Siesta Sprinter, Citation, and Citation Sprinter).

Thor Motor Coach is a subsidiary of Thor Industries, Inc., Jackson Center, Ohio, the world’s largest manufacturer of recreational vehicles.

Address: 701 County Road 15, PO Box 1486, Elkhart, Indiana 46516

Phone: (800) 860-5658

Website: www.thormotorcoach.com

Worth Pondering…

I am not a product of my circumstances. I am a product of my decisions.

—Stephen Covey

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Grand Design Introduces Imagine Lightweight Travel Trailer Series

Middlebury, Indiana-based Grand Design Recreational Vehicle Company announces the introduction of its lightweight travel trailers.

Grand Design Introduces Imagine Lightweight Travel Trailer Series
Grand Design Introduces Imagine Lightweight Travel Trailer Series

The Imagine travel trailer series is the follow up to the firm’s Reflection travel trailers and fifth wheels, flagship Solitude extended stay fifth wheels, and popular Momentum toy haulers.

“Following the bar set by these brands, Imagine stays true to the company’s commitment of focusing on the customer to steer design and fuel innovation,” said General Manager Micah Staley.

With floor plans starting well under 6,000 pounds, Imagine travel trailers hit the towing sweet spot of today’s medium duty trucks and SUVs, according to a company news release.

“We wanted Imagine to not only hit the weight goals, but do it without the compromise that so many feel forced to in the pursuit of lighter weight. Industry leading tank capacities, 30-by-36-inch walk in shower, 60-by-80-inch queen beds, and 81-inch interior radius ceilings are just a few of the areas where customers will no longer have to sacrifice,” said Staley.

“The early buzz from dealers and customers point to another home run for Grand Design.”

Imagine travel trailers debut on dealers’ lots the first week of August.

Details

Grand Design Recreational Vehicle Company

Grand Design Corp-Logo-blackGrand Design RV is a privately owned company founded by close friends Don Clark and brothers Ron and Bill Fenech (each having over 25 years of experience in the RV industry).

Their careers have been devoted to leading some of the most successful companies in the RV industry, being part of the ownership team that led Keystone RV Company to be the largest travel trailer and fifth wheel company in the world.

Grand Design RV Company has over 400,000 square feet of manufacturing facilities located on 67 acres in the rural community of Middlebury, Indiana.

Address: 11333 County Road 2, Middlebury, IN 46540

Phone: (574) 825-8000

Website: www.granddesignrv.com

Worth Pondering…

Success is a journey, not a destination. The doing is often more important than the outcome.

—Arthur Ashe

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