Freightliner Expands Its Customer Support with USB Card

Is your motorhome built on a Freightliner chassis? Are you planning to purchase a new motorhome in 2011?

Already the only chassis manufacturer to offer 24/7 factory-direct support of its motorcoaches, Freightliner Custom Chassis Corporation (FCCC) is expanding its service with a powerful resource that customers can fit into their pockets.

Launched in early 2011, FCCC’s 24/7 Direct initiative created a constantly available, easily accessible network with the goal of providing customers the best possible assistance and answers to even the most complex chassis issues.

A company press release indicates that the new 24/7 Direct service cards are being mailed this month to all purchasers of new motorhomes built on an FCCC chassis dating back to January 1, 2011. They’re printed with key support contact information and the customer Vehicle Identification Number to serve as a valuable quick reference, and an embedded USB flash drive makes the card a virtual library of chassis data.

By simply flipping the drive out from one end of the card and plugging it into a computer, a customer gains access to a wealth of information including warranties, maintenance schedules, EPA 2010 emission technology featuring selective catalytic reduction (SCR), vendor categories, website links, and entire user manuals. Plus, with a gigabyte of memory on board, there’s plenty of room for additional downloads and updates, enabling customers to utilize the USB for personal storage.

“FCCC wanted to develop a resource that would enable our customers to easily access all of the essential information they need about their chassis,” said Dave Hoover, senior manager of Customer Support at FCCC. “The 24/7 Direct card and USB drive is compact, but it contains volumes of information that will be important to our customers.

2011 Dutch Star built on Freightliner chassis

This is just another example of FCCC’s commitment to our customers and furthers our ‘Driven By You’ mission. And with our around-the-clock direct access to FCCC chassis experts, the 24/7 Direct program offers an unparalleled support system, no matter where our customers are on North America’s roads.”

FCCC’s customer assistance phone line (1-800-FTL-HELP) is staffed 24 hours a day, seven days a week by a team of well-qualified customer service advisors who all have hands-on plant experience and boast an average experience level of 16 years. To complement their expertise, on-the-ground support can be found at more than 400 FCCC service locations in North America. More than 90 of those locations are also part of the Freightliner Oasis Network, a group of dealerships across the country dedicated to serving FCCC RV customers.

2012 Ventana built on Freightliner chassis

The Freightliner Oasis Network is specifically tailored to the RV customer. Each service location has specially trained RV service technicians, separate bays for RV service, secure parking for RV customers, and additional amenities specifically for RV owners.

Freightliner Custom Chassis Corporation manufactures premium chassis for the motorhome, delivery walk-in van, and school bus and shuttle bus markets. Freightliner Custom Chassis Corporation is a subsidiary of Daimler Trucks North America LLC, a Daimler company.

Worth Pondering…
“Get your motor runnin’
Head out on the highway
Lookin’ for adventure
And whatever comes our way
Yeah Darlin’ go make it happen
Take the world in a love embrace
Fire all of your guns at once
And explode into space.”

It could be the theme song of every RVer, though it’s not likely what Steppenwolf had in mind when they recorded Born to be Wild in 1968.

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