Not All RV Manufacturers Or Dealers Are Created Equal

Once you are able to determine much of what you want in an RV, you can begin to research the manufacturers and decide which company you will trust to build your new rig.

Following are a number of questions to ask when it comes to the people building your dream machine:

Our 2012 Newmar Dutch Star camped at On-Ur-Wa RV Park in Onawa, Iowa. © Rex Vogel, all rights reserved

Our 2012 Newmar Dutch Star camped at On-Ur-Wa RV Park in Onawa, Iowa. © Rex Vogel, all rights reserved

Are They Run By Businesspeople Or RV People That Know How To Run a Business?

The difference between a run-of-the-mill recreational vehicle and an RV filled with innovative and useful features built with an attention to detail and exceptional quality is all about the operation. If your RV is designed and built by people that love RVs themselves, you’re much more likely to purchase a product that is everything you want: stylish, comfortable, reliable, and packed full of standard features others call extras.

Class-leading RVs are the result of companies that understand their customers because of the passion they share for the RV lifestyle and the understanding they have for what qualifies as a truly great recreational vehicle.

A Class A gas motorhome camped at Buccaneer State Park in southern Mississippi. © Rex Vogel, all rights reserved

A Class A gas motorhome camped at Buccaneer State Park in southern Mississippi. © Rex Vogel, all rights reserved

Do They Care About Innovation?

Some RV manufacturers take pride in finding out what their consumers care about, what they like and don’t like about their current coach, and what they’d love to have in their next one. Other RV makers rest on their laurels, re-packaging the same tired products year after year. How can you tell the difference?

Look at what each manufacturer has done lately—what features and breakthroughs have they introduced to the market in recent years?

How are they making an effort to improve from one year to the next?

A fifth wheel trailer camped at Hacienda RV Park in Las Cruces, New Mexico. © Rex Vogel, all rights reserved

A fifth wheel trailer camped at Hacienda RV Park in Las Cruces, New Mexico. © Rex Vogel, all rights reserved

If you struggle to find answers, that particular company probably shouldn’t be building your new RV.

Where Do Their Values Lie?

Does the manufacturer you’re considering for the construction of your new RV talk only about their products, or do they take the time to explain how and why they have your best interests in mind?

A great RV is the result of a large group of great people, driven to be the very best through honesty, accountability, and a desire to treat customers like family, both before and after a rig has been delivered.

A diesel pusher camped at Lackawanna State Park in Pennsylvania © Rex Vogel, all rights reserved

A diesel pusher camped at Lackawanna State Park in Pennsylvania © Rex Vogel, all rights reserved

Do They Make An Effort To Develop Relationships With Their Customers?

With some RV manufacturers, you’re unlikely to speak with anyone on the team unless you’re contacting them with a complaint. This isn’t the way lasting relationships are fostered.

An RV is no small purchase, and the best manufacturers are run by those who understand what it takes to create a lifelong customer. A connection like this is the result of a total dedication to transparency, integrity, and responsiveness.

A fifth-wheel trailer camped at Edisto Island State Park in South Carolina © Rex Vogel, all rights reserved

A fifth-wheel trailer camped at Edisto Island State Park in South Carolina © Rex Vogel, all rights reserved

If you have a problem, those who assembled your RV have a problem that must be handled with honesty and an emphasis on making things right, right away. If you get the feeling that one of the manufacturers you’re considering might not react this way, move on.

And remember that not all manufacturers are created equal and not all dealers are created equal.

Before you sign on the dotted line you owe it to yourself to get the facts and become an educated buyer.

In the interests of full disclosure, we currently own a 2012 Dutch Star diesel pusher. This is our fourth Newmar motorhome and Midtown RV in Penticton, British Columbia, is our trusted dealer.

A Monaco Class A motorhome camped at Monahans Sandhills State Park in West Texas. © Rex Vogel, all rights reserved

A Monaco Class A motorhome camped at Monahans Sandhills State Park in West Texas. © Rex Vogel, all rights reserved

Worth Pondering…

Definiteness of purpose is the starting point of all achievement.

—W. Clement Stone

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