Newmar Honors Excellent Customer Service For 2016

Nappanee, Indiana-based Newmar recently honored its dealers during an evening awards banquet at the manufacturer’s annual dealer meetings. The Customer Satisfaction Index (CSI) Award is presented to dealers who scored in a pre-determined percentile based on results from customer surveys. Dealers were honored for receiving Delivery CSI Awards and Warranty CSI awards as well as […]

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Newmar Honors Excellent Customer Service For 2015

Nappanee, Indiana-based Newmar Corporation released the names of its dealers who are being recognized for providing excellent customer service during 2015. The Customer Satisfaction Index (CSI) Award is presented to dealers who scored in a pre-determined percentile based on results from customer surveys, according to a news release. Fourteen Newmar dealers earned the award by providing […]

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Turning Customers Into Advocates

In an earlier article, Vogel Talks RVing discussed how companies can built customer loyalty. In today’s post we expand on turning customers into advocates providing three examples from our personal experience. I frequent businesses where I’ve had great experiences and end my relationship with companies that do not resolve my concerns in a timely manner. […]

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Airstream Interstate Remains Top Selling Class B Motorhome

Jackson Center, Ohio-based Airstream announced the brand’s popular Interstate is the top selling Class B diesel motorhome in the U.S. for the third year in a row, according to Statistical Surveys Inc. Brand Market Share Report, which details total sales of diesel and gas class B models. In 2014, Airstream Interstate unit sales increased 30.2 […]

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