Turning Customers Into Advocates

In an earlier article, Vogel Talks RVing discussed how companies can built customer loyalty. In today’s post we expand on turning customers into advocates providing three examples from our personal experience. I frequent businesses where I’ve had great experiences and end my relationship with companies that do not resolve my concerns in a timely manner. […]

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Airstream Interstate Remains Top Selling Class B Motorhome

Jackson Center, Ohio-based Airstream announced the brand’s popular Interstate is the top selling Class B diesel motorhome in the U.S. for the third year in a row, according to Statistical Surveys Inc. Brand Market Share Report, which details total sales of diesel and gas class B models. In 2014, Airstream Interstate unit sales increased 30.2 […]

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Motorhome Driving Is Easier With Comfort Drive

For many, getting behind the wheel of a motorhome isn’t the pleasurable experience it should be. Maneuvering in and out of tight spaces can be a chore, while maintaining control at highway speeds—especially in the midst of a crosswind—can be downright difficult. Several years ago, the engineers at Nappanee, Indiana-based Newmar Corp decided to change […]

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Airstream Announces List of Top Dealers

Jackson Center, Ohio-based Airstream announced its top U.S. dealer rankings based on retail units sold between May 2013 and May 2014 during the company’s dealer meeting in Charleston, South Carolina. Airstream’s “Top Dealer” winner, Colonial Airstream, is a family owned dealership and leads retail sales in both the touring coach and travel trailer classes. Based in […]

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Newmar Recognizes Outstanding Customer Service

Nappanee, Indiana-based Newmar Corporation announced the names of its dealers being recognized for providing excellent customer service during the past year. The Customer Satisfaction Index (CSI) Award is presented to dealers who scored in a predetermined percentile based on results from customer surveys. Fourteen Newmar dealers earned this coveted award by providing excellent customer service […]

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