Newmar Honors Excellent Customer Service For 2016

Nappanee, Indiana-based Newmar recently honored its dealers during an evening awards banquet at the manufacturer’s annual dealer meetings.

The Customer Satisfaction Index (CSI) Award is presented to dealers who scored in a pre-determined percentile based on results from customer surveys. Dealers were honored for receiving Delivery CSI Awards and Warranty CSI awards as well as top sales awards and the coveted Mahlon Miller Service Excellence Award.

Newmar Factory Tour at Nappanee, Indiana © Rex Vogel, all rights reserved

Newmar Factory Tour at Nappanee, Indiana © Rex Vogel, all rights reserved

The company also presented the first Not Just a Number Award to the dealer that best exemplifies the manufacturer’s attitude toward its customer.

Newmar Chairman Dick Parks said the award is a reflection of Newmar’s statement of company purpose.

Award winners were:

Not Just a Number Award

  • Tom Lindstrom RV, Moorpark, California

Sales Award

  • Holland Motorhomes, San Marcos and Palm Desert, California
  • Independence RV Sales, Winter Garden, Florida
  • Midway Motorhomes, Grand Rapids, Michigan
  • National Indoor RV Centers in Lewisville, Texas and Lawrenceville, Georgia
  • North Trail RV Center, Fort Myers, Florida
  • RV One in Albany and Seneca, New York and Tampa, Florida
  • Steinbring Motorcoach, Garfield, Minnesota
  • Tom Johnson Camping Center, Marion and Concord, North Carolina
  • Tom Lindstrom RV, Moorpark, California
  • Transwest, Frederick, Grand Junction, and Fountain, Colorado and Belton, Missouri
Our 2012 Newmar Dutch Star parked at All About Relaxing RV Park near Mobile, Alabama © Rex Vogel, all rights reserved

Our 2012 Newmar Dutch Star parked at All About Relaxing RV Park near Mobile, Alabama © Rex Vogel, all rights reserved

Service Award

  • Tom Lindstrom RV, Moorpark, California
  • Midway Motorhomes, Grand Rapids, Michigan
  • National Indoor RV Centers, Lewisville, Texas and Lawrenceville, Georgia
  • Steinbring Motorcoach, Garfield, Minnesota
  • Transwest, Belton, Missouri
  • Diamond RV, West Hartfield, Massachusetts
  • Coachlight RV, Carthage, Missouri
  • Ansley RV, Duncansville, Pennsylvania
  • RCD Sales, Hebron, Ohio
  • Berryland Campers, Ponchatoula, Louisiana
  • Pine Acres RV, Moncton, New Brunswick
  • Dave’s RV Center, Danbury, Connecticut
  • Midtown RV, Penticton, British Columbia
Midtown RV in Penticton, British Columbia is a consistent winner of the Newmar Customer Satisfaction Index (CSI) Award due to its excellent customer service. © Rex Vogel, all rights reserved

Midtown RV in Penticton, British Columbia is a consistent winner of the Newmar Customer Satisfaction Index (CSI) Award due to its excellent customer service. © Rex Vogel, all rights reserved

Customer Service Award

  • National Indoor RV Center, Lawrenceville, Georgia
  • Independence RV, Winter Garden, Florida
  • North Trail RV, Fort Myers, Florida
  • Guaranty RV, Junction City, Oregon
  • Freedom RV, Tucson, Arizona
  • Midway Motorhomes, Grand Rapids, Michigan
  • Steinbring Motorcoach, Garfield, Minnesota
  • Coachlight RV, Carthage, Missouri
  • Midtown RV, Penticton, British Columbia
  • Ansley RV, Duncansville, Pennsylvania
  • Freedom RV, Liberty Lake, Washington
  • Tom Lindstrom RV, Moorpark, California
  • Garick RV, Oak Ridge, New Jersey
  • Transwest, Belton, Missouri and Grand Junction, Colorado

Mahlon Miller Service Excellence Award

  • Guaranty RV, Junction City, Oregon
  • Midway Motorhomes, Grand Rapids, Michigan
  • Steinbring Motorcoach, Garfield, Minnesota
  • Ansley RV, Duncansville, Pennsylvania
  • Tom Lindstrom RV, Moorpark, California
Midtown RV receives 2016 Customer Service Award. Photo courtesy Midtown RV

Midtown RV receives 2016 Customer Service Award. Photo courtesy Midtown RV

Comment

On a personal note, as a customer I want stability—a stable relationship I can count on—and consistency. For these reasons I travel over 650 miles to Midtown RV in Penticton, British Columbia, for RV sales and service where 62 percent of their sales are to repeat customers.

To earn and maintain my loyalty as a customer, Midtown RV provides a quality product (Newmar motorhomes), competitive prices, and superior customer service. Thank you George and Kalvin and the entire staff.

Newmar Introduces New Aire

Newmar Introduces New Aire

Details

Newmar Corp.

NEWMAR: When You Know The Difference

Established in 1968 Newmar is an innovator and leader in the RV manufacturing industry and recognized for its excellence in quality.

Newmar Corp is privately owned and has a dealer network that spans across the United States and Canada.

Newmar Corp currently manufactures Class A gas motorhomes (Bay Star Sport, Bay Star, and Canyon Star), Class A diesel motorhomes (Ventana LE, Ventana, and Dutch Star), and luxury Class A diesel motorhomes (Mountain Aire, Essex, and King Aire).

Worth Pondering…

Your talent determines what you can do. Your motivation determines how much you are willing to do. Your attitude determines how well you do it.

— Lou Holtz

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