EverGreen RV Announces New Customer Service Center

Middlebury, Indiana-based EverGreen Recreational Vehicles announced that it is dedicating more than $1 million in assets to its new, free-standing EverGreen Customer, Service and Parts Center, including new customer parts, service, and warranty software to better serve customers and dealers.

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The new 25,000-square-foot Center will be located on 20 acres at 52886 Indiana State Road 13 in Middlebury, just off Exit 107 from the Indiana Toll Road US 80/90. EverGreen strategically located its service and parts center directly across from the Elkhart County/Middlebury KOA Campgrounds for the convenience of its customers visiting the new facility, according to a company news release.

Mark Boessler, EverGreen’s president and chief operating officer, stressed the importance of this new service facility and his company’s commitment to satisfied, loyal owners of the EverGreen and Lifestyle brands.

“Since our Chairman Kelly Rose and our CEO Mike Schoeffler founded EverGreen, our dedication to customer satisfaction and service has been a dominate trait in the DNA of our company,” he explained.

“Today, with the announcement of our plans for this service facility, and with the purchase of real estate ready for development, our founders have again shown their commitment to providing the best service and customer satisfaction in our industry. This kind of bricks and mortar dedication to customer service is another way we distinguish ourselves as the best in our industry. ”

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As the fastest growing RV company in the towable RV segment for 2013, with a unit growth of 85.5 percent and a market share increase of 60.4 percent, Boessler explained that the new facility and the parts and service fulfillment software to support it, will be critical to solidifying loyal customers to the 11 EverGreen brands of travel trailers and fifth wheels.

Owners of travel trailers and fifth wheels built by EverGreen and Lifestyle Luxury RV, an EverGreen company, will benefit from this new operation with parts and service and campgrounds conveniently located adjacent from the new facility. EverGreen dealers and their customers with parts, warranty, and service requests will benefit from more efficient centralized parts distribution and more timely warranty work, Boessler pledged.

“EverGreen’s $200,000 investment in the quality driven customer service and parts software is a key factor in the success of the new EverGreen Customer Service and Parts Center,” said Tony Chupp, director of warranty and service.

“I am thrilled about the continued expansion of the EverGreen parts, service, and warranty group. This newly acquired facility will further augment the existing service operations while enhancing the dealer service levels and the EverGreen retail ownership experience. This is truly an exciting time here at EverGreen with the pending release of the customized dealer portal software, the new facility purchase and the addition of key staff members within the group.”

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With the addition of this 25,000-square-foot-facility on 20 acres, the entire EverGreen Recreational Vehicles, LLC manufacturing and business campus in its Middlebury, Indiana headquarters, has grown to three manufacturing plants, its corporate offices, and the new service center, encompassing over 305,000 square feet under roof on over 100 acres.

Details

EverGreen Recreational Vehicles LLC

EverGreen Recreational Vehicles LLC was founded in December of 2008 with the premise that the recreational vehicle industry needed a new generation of innovative, sustainable, eco-friendly, green travel trailers and fifth wheels built like none before.

The vision of EverGreen is to use sustainable eco-friendly, recyclable, composite materials to replace wood and produce higher quality, longer-lasting products that are fully equipped, yet lightweight.

EverGreen Recreational Vehicles LLC is the first RV manufacturer to achieve the TRA Certified Green Emerald Rating for its eco-friendly Ever-Lite travel trailers and fifth wheels.

evergreen3EverGreen Recreational Vehicles LLC currently offers six lines of travel trailers (Ever-Lite, Sun Valley, i-Go, Ascend, Element, and Amped), four lines of fifth wheel trailers (Bay Hill, Tesla, Lifestyle, and Alfa Gold), and two lines of toy haulers (Amped and Tesla).

Of the top 15 towable RV manufacturers, EverGreen Recreational Vehicles LLC, along with its Lifestyle Luxury RV fifth-wheel division, was the fastest growing company in the industry for both registered retail sales and total increase in market share for the year 2013.

Address: 10758 County Road 2, Middlebury, IN 46540

Phone: (574) 825-4298

Website: www.goevergreenrv.com

Worth Pondering…

The road to success is always under construction.

—Lily Tomlin

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