Newmar Recognizes Outstanding Customer Service

Nappanee, Indiana-based Newmar Corporation announced the names of its dealers being recognized for providing excellent customer service during the past year.

Mahlon Miller, left, is the founder of Newmar Corp. He has been named one of the “100 Most Influential People in the History of the RV Industry” by RV Business Magazine. With him is Matthew Miller, president of the company.

Mahlon Miller, left, is the founder of Newmar Corp. He has been named one of the “100 Most Influential People in the History of the RV Industry” by RV Business Magazine. With him is Matthew Miller, president of the company.

The Customer Satisfaction Index (CSI) Award is presented to dealers who scored in a predetermined percentile based on results from customer surveys.

Fourteen Newmar dealers earned this coveted award by providing excellent customer service to Newmar customers receiving warranty work, according to a company news release.

The 2013 award winners include:

Ansley RV, Duncansville, Pennsylvania (repeat winner)

Beckley’s Camping Center, Thurmont, Maryland

Buddy Gregg Motorhomes, Knoxville, Tennessee (repeat winner)

Coachlight RV Sales Inc., Carthage, Missouri (repeat winner)

Dick Gore’s RV World, Jacksonville, Florida (repeat winner)

Freedom RV, Tucson, Arizona (repeat winner)

Guaranty RV Center, Junction City, Oregon

Independence RV Sales & Service, Winter Garden, Florida (repeat winner)

Midtown RV LTD, Penticton, British Columbia (repeat winner)

Midtown RV President, George Stayberg, and son Kalvin © Rex Vogel, all rights reserved

Midtown RV President, George Stayberg, and son Kalvin © Rex Vogel, all rights reserved

Midway Motor Homes Inc., Grand Rapids, Michigan (repeat winner)

Mount Comfort RV, Greenfield, Indiana (repeat winner)

Steinbring Motorcoach, Garfield, Minnesota (repeat winner)

Tom Johnson Camping Center, Marion, North Carolina (repeat winner)

VR St-Cyr, St. Mathieu De Beloeil, Quebec

“Newmar feels this award is important because we value how our mutual customers are treated and that the service experience is a positive one,” said Matt Utley, Newmar’s vice president of service operations.

“Newmar is pleased with the customer support provided by our dealer partners. As confirmed by their customers, the dealers earning this award possess a strong commitment of customer satisfaction that permeates through their entire organization. We are proud of their achievements.”

Four dealers this year also earned the Mahlon Miller Service Excellence Award. Miller is the founder of Newmar and the award in his name recognizes those dealerships that most embody the spirit of customer service, said Utley.

This elite group of winners includes:

Ansley RV, Duncansville, Pennsylvania

Coachlight RV Sales Inc., Carthage, Missouri

Guaranty RV Center, Junction City, Oregon

Steinbring Motorcoach, Garfield, Minnesota

Midtown RV has received the Newmar Customer Service Award for the past eleven years from 2003 to 2013. © Rex Vogel, all rights reserved

Midtown RV has received the Newmar Customer Service Award for the past eleven years from 2003 to 2013. © Rex Vogel, all rights reserved

There are no repeat winners of the Mahlon Miller Service Excellence Award.

“Mr. Miller and the entire Miller family have a passion for customers,” Utley added.

“Through his guidance and leadership, customer service will be forever engrained into the fabric of Newmar.”

Details

Newmar Corporation

NEWMAR: When You Know The Difference

Newmar Corp image001Established in 1968 Newmar is an innovator and leader in the RV manufacturing industry and recognized for its excellence in quality.

Newmar Corp is privately owned and has a dealer network that spans across the United States and Canada.

Newmar Corp is located at 355 N. Delaware Street, Nappanee, Indiana.

Newmar Corp currently manufactures Class A gas motorhomes (Bay Star Sport, Bay Star, and Canyon Star), Class A diesel motorhomes (Ventana LE, Ventana, and Dutch Star), and luxury Class A diesel motorhomes (Mountain Aire, Essex, and King Aire).

Address: 355 N. Delaware Street, PO Box 30, Nappanee, Indiana 46550-0030

Phone: (800) 860-0086

Website: www.newmarcorp.com

Worth Pondering…

In every thought and action, think excellence.

—Byrd Bagget

This entry was posted in RV Dealers, RV Manufactures and tagged , , , , , , , , , . Bookmark the permalink.

Leave a Reply