RVDA Announces 2012 Quality Circle Awards

The Recreation Vehicle Dealers Association (RVDA) will honor RV brands built by 13 manufacturers with its Quality Circle Award November 26, prior to opening of the National RV Trade Show in Louisville, Kentucky.

According to a news release, these brands/manufacturers received at least 15 dealer responses and scored 80 percent or above for overall dealer satisfaction in the association’s 19th Annual Dealer Satisfaction Index (DSI) survey.

“The DSI Quality Circle Award recognizes the high level of success these manufacturers have had in working with their dealer business partners,” said RVDA Chairman Jeff Hirsch of Kingston, New Hampshire-based Campers Inn.

“Their commitment to continuously improving products and services ultimately helps dealers serve customers better and preserves our industry’s share of consumers’ discretionary dollars.”

The towable RV manufacturers/brands receiving awards are (in alphabetical order by manufacturer):

  • Airstream Inc.
  • CrossRoads RV (Zinger/Z-1/SE/Hampton)
  • Forest River Inc. (Flagstaff travel trailers and fifth-wheels, Palomino RV travel trailers and fifth-wheels, Rockwood/Roo expandables, Sierra/Sandpiper, Indiana-built Surveyor/r-pod)
  • Heartland RV LLC (Big Country/Elk Ridge, Bighorn/Landmark, Cyclone/Road Warrior/Torque, North Trail/Wilderness, Prowler)
  • Jayco Inc. (Eagle/Super Lite/HT, camping trailers, Jay Feather/Select, Jay Flight/Swift/SLX, Pinnacle, White Hawk)
  • Keystone RV Co. (Bullet/Premier, Cougar/X-lite, Passport, Raptor)
  • KZRV LP (Durango, Sportsmen/Sportsmen Classic, Spree/Spree Escape)
  • Lance Camper Manufacturing Corp. (truck campers)
  • Prime Time Manufacturing Inc. (LaCrosse/Trace, Crusader/Sanibel)

The six motorized RV brands/manufacturers receiving awards are (in alphabetical order):

  • Forest River
  • Jayco/Entegra
  • Leisure Travel Vans/Triple E RV
  • Pleasure-Way Industries Ltd.
  • Tiffin Motorhomes Inc.
  • Winnebago/Itasca/ERA

When rating the brands/manufacturers, RVDA asks dealers to express, confidentially, their level of satisfaction on eight core issues: Sales support; sales territory; vehicle design; vehicle reliability/quality; competitive price/value; parts support; dealership warranty support; overall dealer communications.

The 19th Annual DSI survey was conducted between April and July 2012.

Four hundred and sixty-one dealers responded to the DSI this year and provided 2,709 brand ratings, an average of nearly six per dealer.

A summary of the DSI survey aggregate results will appear in the November issue of RV Executive Today.

Related Story

Worth Pondering…

Your travel life has the essence of a dream.

It is something outside the normal, yet you are in it.

It is peopled with characters you have never seen before and in all probability will never see again.

It brings occasional homesickness, and loneliness, and pangs of longing.

But you are like the Vikings or the master mariners of the Elizabethan age, who have gone into a world of adventure, and home is not home until you return.

—Agatha Christie, British mystery writer

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Airstream Introduces Land Yacht Concept Trailer

Makers of the iconic ‘silver bullet’ travel trailers like the Next-gen Series 2 International 684 Caravan, the classic 1954 Airstream caravan, the Victorinox Special Edition Airstream, and the 2011 Eddie Bauer Airstream travel trailer, Jackson Center, Ohio-based Airstream Inc. will display its expanded product lineup of travel trailers and touring coach models during the 50th Annual National RV Trade Show, November 27-29 in Louisville, Kentucky.

Airstream introduces Land Yacht concept trailer

Airstream which is also the longest-tenured recreational vehicle manufacturer in North America will introduce its newest luxury concept trailer, the Airstream Land Yacht.

The Land Yacht which boasts truly yacht-like interiors and incorporates elements from the world’s finest luxury watercrafts is actually the product of an international collaboration between Airstream, the maker of fine cabinetry Technoform, and the design studio of Officinia Italiana Design.

Tecnoform, an Italian company specializes in the production of furnishings for motorhomes and caravans. Its new TDL (Tecnoform Design Lab) project produces a caravan/trailer characterized by its high technical content and its unique design.

Airstream introduces Land Yacht concept trailer

It was shown at Düsseldorf Caravan Salon 2012, where it won the “Best Interior Design” and “Best Practice” titles in the prestigious “Caravanning Design Award: 2012/2013” organized in collaboration with Red Dot Design.

“Tecnoform designed this project to transfer to recreational vehicles the know-how developed in 48 years of experience in designing and producing furnishings for motorhomes, caravans, and luxury boats,” said spokesperson Antonio Mazzucchelli.

“The project was driven by the specific intent of showing that it is possible to design non-standard, highly innovative furnishings not only on paper. Not a mere design exercise but rather projects which can easily enter the market and find an immediate outlet in normal production.

“Last but not least, important partnerships were created for this project between the excellencies of the industry at national and international level, in order to give life to a product that would set the standard for interior design,” he added.

Crafted with quality materials and equipment throughout, including high-luster teak, white wood inlay boat-deck flooring, LED panel lighting elements, Corian solid surfaces, and plush Ultraleather; the 28-foot Airstream Land Yacht Concept trailer boasts a contemporary look created by Technoform’s engineering department in partnership with the long-term designer for Riva Yachts, Mauro Micheli

Sleek and sophisticated looking cabin unit which can comfortably accommodate up to 5 people, features a bedroom in the front, a bathroom amidships and a rear social space, which includes a galley that can be hidden when not in use.

Airstream introduces Land Yacht concept trailer

Notably, the Land Yacht Concept impressively represents Airstream’s latest effort to stretch the brand and its perceptions of what their trailer can actually be.

Features include a bedroom up front, a bathroom amidships, and a rear social space including a galley that can be hidden when not in use.

Other new models from Airstream include:

  • 30FB Flying Cloud – This new model features a main bedroom with a north-south walk-around queen bed and a rear bedroom with a lower double bed and an additional bunk overhead
  • International Series Signature – New interior options for all new models include a Mojave color scheme that comes with premium fabrics by Sunbrella
  • Interstate and Interstate EXT – Now available in a new floor plan that seats up to nine adults; a new black Ultraleather option is available for the Onyx and Camel décors

Details

Airstream

Airstream, maker of the iconic “silver bullet” travel trailer, is the oldest recreational vehicle manufacturer in North America.

Following founder Wally Byam’s credo, “Let’s not make changes, let’s only make improvements” Airstream has remained a timeless classic.

Airstream is the preferred choice of the Hollywood celebrities for its luxury caravans. Many of the famous celebs own Airstream trailers, including actor Matthew McCanaughey who is renowned for his love for caravans, and owns three in total. The actor recently bought himself a luxury mobile home, the 2010 Airstream ‘Timeless’ model with Smithsonian interiors renovated by New York’s GSM vehicles.

Airstream manufactures travel trailers (Sport, Flying Cloud, International Signature, International Serenity, International Sterling, Classic, and Eddie Bauer) and touring coaches (Avenue and Interstate).

A division of Thor Industries, Airstream is based in Jackson Center, Ohio.

Address: 419 West Pike Street, P.O. Box 629, Jackson Center, OH 45334-0629

Phone: (877) 596-6111

Website: airstream.com

Tecnoform

Tecnoform was established in 1965 by Federico Kerkoc. He had a vision: To start manufacturing interiors for recreational vehicles in an industrialized manner.

Tecnoform’s main manufacturing facilities are located in Crespellano, near Bologna, Italy.

Website: tecnoform.com

Worth Pondering…

I saw a peanut stand, heard a rubber band,
I saw a needle that winked its eye.
But I think I will have seen everything
When I see an Airstream fly.

—music and lyrics by Oliver Wallace and Ned Washington, in Dumbo

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