Newmar Corporation, the Nappanee, Indiana-based manufacturer of five lines of Class A motorhomes, three lines of luxury motorhomes, and three lines of fifth wheels, has released the names of its dealers who are being recognized for providing excellent customer service over the past year.
- Ansley RV, Duncansville, Pennsylvania
- Coachlight RV Sales Inc., Carthage, Missouri
- Dick Gore’s RV World, Jacksonville, Florida
- Harberson RV, Clearwater, Florida
- Harper Camperland Inc., Great Bend, Kansas
- Independence RV Sales and Service, Winter Garden, Florida
- Lee’s RV City, Oklahoma City, Oklahoma
- Midtown RV LTD, Penticton, British Columbia
- Midway Motor Homes Inc., Grand Rapids, Mich.
- Mount Comfort RV, Greenfield, Indiana
- North Trail RV Center, Fort Myers, Florida
- RV Superstore, Pahrump, Nevada
The Customer Satisfaction Index (CSI) Award is presented to dealers who scored in a pre-determined percentile based on results from customer surveys. Twelve Newmar dealers earned this coveted award by providing excellent customer service to Newmar customers receiving warranty work.
“Newmar feels this award is important because we value how our mutual customers are treated and that the service experience is a positive one,” said Matt Utley, Newmar’s vice president of service operations. “Newmar is pleased with the customer support provided by our dealer partners. As confirmed by their customers, the dealers earning this award possess a strong commitment of customer satisfaction that permeates through their entire organization. We are proud of their achievements.”
Newmar also recognized four dealers with the Mahlon Miller Service Excellence Award. Miller is the owner of Newmar and the award in his name recognizes those dealerships that most embody the spirit of customer service.
This elite group of winners includes North Trail RV, Independence RV Sales & Service, Coachlight RV Sales, and Ansley RV.
“Mr. Miller and the entire Miller family have a passion for customers,” added Utley. “Through his guidance and leadership, customer service will be forever engrained into the fabric of Newmar.”
What does it take to become a top RV dealer?
Being a top Newmar dealer for both sales and service may seem like a dream but it takes planning and attention to customer service.
Midtown RV LTD, Penticton, British Columbia
The heart of the beautiful Okanagan Valley of British Columbia seems an unusual location for the only full line Newmar dealer in Canada.
“Service is key! Every member of our staff knows that their first and foremost duty is to look after our customers—and they do,” said George Stayberg, President of Midtown RV in Penticton, B.C. “We believe that our business grows because of our customers’ support, and we strive to attract and keep outstanding people by creating a culture where they can grow to their full potential and make a positive and important contribution to our company and our customers.”
Midtown RV, Western Canada’s largest Newmar dealer, offers an indoor showroom, sales and service, RV parts and accessories, and four serviced RV sites for customers receiving service.
Midtown RV has received this coveted award for excellence for the past eight years from 2003 to 2010.
To read an earlier article on Midtown RV, click here.
The all new 2012 Ventana LE is now in production and available for viewing at your local Newmar dealer. Details on the remaining 2012 motorized units are expected mid-to-late May.
Established in 1968, Newmar is an innovator and leader in the RV manufacturing industry. Newmar is privately owned and has a dealer network that spans across the United States and Canada.
Located in Penticton, British Columbia, Midtown is family owned and was established in 1974. As a full-line Newmar dealer, Midtown RV offers Bay Star and Canyon Star gas motorhomes; Ventana, Ventana LE, and Dutch Star diesel pushers; Mountain Aire, Essex, and King Aire luxury motorhomes; and Cypress, Torrey Pine, and X-Aire fifth-wheel trailers. This stable of quality motorhomes and towables provides diverse price points for all budgets.
We are what we repeatedly do. Excellence, then, is not an act, but a habit.